TTS Onboarding NAM Transformation & Readiness

at Citigroup in New Castle, Delaware, United States

Job Description

The Client Onboarding Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.


+ Manages teams with respect to on-time and proper execution of tasks, internal trainings, control and reporting to Senior Management. Executes on all people leadership functions, managing absence and holiday leave, remuneration etc. Drives continuous improvement and project implementation for the team and whole unit. Ensures cohesion between different internal functions and teams. Drives the ongoing development, growth and stability of the organization.

+ Provides oversight of all processes, procedures and control functions of activities as well as taking care of on-going acquaintance of staff with new procedures, rules and regulations , external rules or with changes occurring in binding internal regulations, procedures, bank regulations and external rules binding staff in managed organizational structures.

+ Ensures effective operational risk management, compliance of processes with regulations – ensuring system monitoring risk including quality assurance matrices and entitlement reviews. Identifying risks within the managed processes and undertaking initiatives associated with prevention. Ensures management of tools in accordance with binding regulations. Ensures proper functioning of system for monitoring quality indicators, ensuring that corrective undertakings are implemented on time and in proper manner. Ensures high levels of productivity across all teams. Agree, adhere to, and exceed service level agreements that appropriately support our business partners. Ensures high quality of output across teams. Drives improving quality processes, reduce operational costs including overtime, increasing effectiveness. Ensures efficient management information systems and capacity plans. Drives partnership with all Citi units and persons as described in operational procedures, execution of communication with internal and external customers within day-to-day processes.

+ Ensures effective management of initiatives and projects across internal teams, including documentation and tests. Manages migrations of new processes, functions into the team, whilst ensuring risk analysis of new processes. Ensures appropriate governance is in place for all team functions and drives effective communication of escalations.

+ Ensures strong leadership standards and practices are established for all internal teams, including performance management, recruitment, coaching and feedback to staff, absence planning, compensation planning, promotion/advancement reviews, and training/development, succession planning. Instills a strong culture of risk awareness, detection and prevention across teams. Prepares and supervises on time execution of the training plan for the area. Performs identification of talents and building strategy for the development of staff.

+ Drives improvement opportunities arising from Voice of Customer (VOC) of Voice of Employee (VOE) questionnaires. Develops a team culture in accordance with organizational values. Managing attitudes and behavior as to eliminate such which are not in line with organizational values.

+ Builds and manages the supervised area, motivating staff to effective execution. Identifies and develops the effective successor. Full management responsibility of an Operations department, including management of people, budget and planning. Provides strategic direction for departments managed.

+ Drives end results of an area and exercises control over resources, policy formulation and planning. Activities primarily affect a sub function. Engages in short to medium-term planning of actions and resources for own area. Manages complex and highly variable issues with substantial departmental/product impact.

+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


+ Exceptional track record in people leadership. Strong senior stakeholder management experience.

+ Experience in Reference Data Management. Familiarity with external products and services that add value to client and operation reference data management. Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities.

+ Proactive and able to work on own initiative. Flexibility. Good communication skills with the ability to be assertive. Organized with an excellent attention to detail. Ability to focus on high quality work while under pressure. Comfortable working with large quantities of data. Comfortable working independently in a dynamic and challenging environment.

+ Strong academic qualifications would be desirable. Exceptional spoken and written English skills. Strong Microsoft skills: Word, Excel, PowerPoint. Strong focus on Control and Process optimization and documentation. Proven project and process management skills. Proven people management.


+ Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Purpose:

The role lies within the TTS O&T Onboarding function and the candidate would be responsible for program managing a comprehensive reengineering and change management program across all components of Onboarding.

The role is responsible for identifying gaps and opportunities in the current end to end processes, and aligning the Technology book of work and process changes with the strategic Target Operating model for Onboarding. The goals for the program are risk reduction, delivering scalability and providing enriched Client experience in a timely manner.

The secondary element of the role is to deliver operational readiness to our teams globally as we deploy ongoing technology change to improve our clients and user experience.

Develop an execution framework, by working in collaboration with O&T stakeholders.

The other requirement of this role will be to work closely with Product to ensure our Day 0 capabilities for new products delivers the required level of STP and automated Client reporting.

Key responsibilities:

+ Leadership of the NAM Transformation and Readiness function,

+ Work with Technology to establish an effective SDLC process that fits the risk profile of the project / platform

+ Build strong and effective relationships with key partners in Product and Technology organisation.

+ Establish best in class discipline for pro

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Job Posting: JC198875066

Posted On: Dec 03, 2021

Updated On: Jan 23, 2022