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Patient Guide - Breast Center

at Christiana Care Health System in Newark, Delaware, United States

Job Description

PRIMARY FUNCTION:

Greets and coordinates patient flow for all breast imaging appointments.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Helps coordinate patient flow activities related to the main reception desk at the Breast Center including but not limited to greeting and directing patients

Assists with coordinating patients for scheduled appointments

Greet patients upon arrival to the Breast Center

Coordinate patient flow from Registration to Exam Room

Answer phones

Directs vendor delivery to ensure accessibility to the department

Performs computer related activities and duties.

Compliance with Christiana Care Health System and departmental policies and procedures and mandatory education requirements, including but not limited to safety, infection control, attendance and dress code.

Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to the appropriate personnel, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Graduate or equivalent required.

Two to five years experience in a private medical office or hospital department preferred. (Medical setting)

 

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Excellent Customer Service skills

Knowledge of physician office practices, policies and procedures.

Knowledge of ChristianaCare and departmental policies and procedures.

Knowledge of medical terminology.

Knowledge of patient chart and report filing systems and ability to use those systems as necessary.

Knowledge of location of various departments through ChristianaCare, specifically Helen F. Graham Cancer Center, in order to correctly direct patients and visitor.

Ability to observe patient waiting room and react to patient needs effectively.

Ability to manage multiple tasks simultaneously in an efficient manner.

Ability to communicate effectively.

Ability to differentiate priorities and handle each effectively.

Ability to follow up if needed

Ability to maintain confidential information.

Ability to establish and maintain positive customer relations with patients, patient families, ChristianaCare Staff, visitors, physicians, building tenants, and the general public.

Skill in oral and written communication

Ability to establish and maintain positive customer relations.

Ability to exercise judgment, tact, and professionalism at all times.

Ability to apply Christiana Care core values to daily activities.

Skill with medical computer systems / Microsoft office preferred.

Demonstrates the knowledge, skills and abilities necessary to provide care appropriate to the adolescent, adult, and geriatric patients, including knowledge of growth and development, the ability to obtain and interpret information to identify age-specific patient needs, and provide the care needed.

 

 

EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

 

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 879317

Posted On: Dec 02, 2021

Updated On: Dec 11, 2021