Business Continuity/Disaster Recovery, Sr Advisor

at Fiserv in Wilmington, Delaware, United States

Job Description

What does a great Business Continuity/Recovery Sr Advisor do?

You’ll report directly to the VP, Business Continuity & Disaster Recovery responsible for the coordination, assessment, development, maintenance and implementation of business continuity and disaster recovery plans that minimize the financial, operational and reputational impact to Card Services and support the resumption of operations in the event of a disruption. Identifies and conveys planning gaps which place our organization at risk. Ensures the business continuity and disaster recovery planning efforts are aligned and compliant with the planning guidelines established by the risk management stakeholders.

Leadership is a key component of this position. In terms of leadership, you’re the kind of person who has:

• Change Leadership Abilities: Mobilizes the organization to effectively and efficiently implement change.

• Resilience: Easily adapts leadership style to best fit a wide range of situations and people.

• Visible Leader: Present self as a visible and approachable leader throughout Card Services and Fiserv.

Major Responsibilities (high level and daily summary of what the position requires):

• Expectation is to provide the global or regional strategy for developing, implementing, and testing our plans and strategies for mitigating impacts to significant business disruptions.

• Develop business models for process improvements, digitized resiliency capabilities and monitoring tools.

• Key focus is on creating partnerships with program stakeholders in our lines of business, IT, support areas, and client service teams to ensure program awareness and accountability, and that program risks are properly identified and remediated.

• Analyze opportunities for process improvements and enhancements to systems and processes.

• Collaborate closely with developers internally and externally to implement requirements and provide guidance during test phases.

• Tracks progress of each recovery project, issues encountered and follow-through to resolution.

• Work with technologists to ensure that all critical business functions can be resumed within defined timetables and acceptable risk factors.

• Monitors and reports on all planning activity and statistical results to senior management and financial regulatory agencies to ensure corporate regulatory and audit compliance.

• Assist in developing and implementing real-time monitoring capabilities to capture business operations/markets and transaction information.

Basic Qualifications for Consideration:

• Bachelor’s degree in a related discipline or equivalent work experience required (science or engineering)

• Minimum 8 years of experience in business/disaster recovery required

• Possess knowledge of all technologies relevant to responsibilities

• Ability to work collaboratively with a broad range of constituencies, including senior executives.

• Strong analytical framework and advanced Microsoft Office (Excel, Outlook, Word, Access, and PowerPoint) skills required

Preferred Skills, Experience, and Education:

CBCP certification is preferred

• Five years of working in analysis, data mining or as a business analyst strongly preferred

• Ability to work independently and within a team

• Strong project management skills/capabilities and ability to multi-task, prioritize, and maintain detailed project plans and documentation.

Travel required: 20% frequency of travel

Required Qualifications:

• 7 or more years of previous senior project or program management and/or relevant consulting experience; 10+ years of work experience in technology and/or operations.

• Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as project lifecycle

• High attention to detail with experience demonstrating strong analytical, financial and decision making skills under extremely tight time frames and in high pressure environments.

• Strong written and oral communication skills. Must

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Job Posting: JC198813142

Posted On: Dec 02, 2021

Updated On: Jan 21, 2022