Senior Director, Homeless Services (REMOTE ROLE)

at ICF in Dover, Delaware, United States

Job Description

Senior Director, Homeless Services

Job Description:

As ICF’s Senior Director of Homeless Services, you will manage the strategic direction of our Homeless Services practice, with a significant focus on identifying new business opportunities, supporting growth and development of your team members, and engaging in technical assistance and training. In this role, you will have the opportunity to contribute to solutions to ending homelessness and drive outcomes on a national scale. Through this position, you will lead a dynamic team delivering technical assistance on behalf of HUD’s Office of Special Needs Assistance Programs (SNAPS) and other Federal clients, as well as leading large-scale engagements at the state and local level.

You will work alongside recognized experts in the field, enjoy ICF’S collaborative work environment, and receive the opportunities for significant professional growth afforded to ICF employees.

Homelessness disproportionately impacts Black, Indigenous, and People of Color because of structural and institutional racism. ICF is committed to advancing equitable solutions, and the Homeless Services Team works in partnership with those most impacted by the systems creating these disparities. We strongly encourage applications from people who are representative of the diverse communities with which we work.

We are open to supporting 100% remote work anywhere within the US.


+ Cultivate a positive workplace culture by inspiring and empowering the Homeless Services TA team

+ Build national awareness of ICF’s Homeless Services capabilities related to topics including coordinated entry, HMIS, and racial equity.

+ Expand business opportunities in the Homeless Services arena by developing a pipeline of qualified opportunities, managing major capture efforts, and driving proposal opportunities.

+ Strategically lead efforts to envision, develop, and contribute to the delivery of technical assistance to build capacity among state, local, and nonprofit stakeholder in the homeless services field.

+ Refine team structure/processes, and effectively delegate responsibilities to team leaders.

+ Support communication and collaboration across the existing team, and identify opportunities for individual staff members’ growth.

+ Plan for technical, operational, and staffing requirements to support team growth.

+ Develop and implement processes to ensure smooth workflow resulting in timely, on-budget, quality project work for clients.

+ Build and nurture client relationships and manage client satisfaction.

+ Expand network of expert partners and develop teaming relationships.

+ Represent ICF’s high level of integrity and commitment to company values.

Basic Qualifications:

+ Bachelor’s degree, and 10+ years of experience working in the homeless services field.

+ Strong understanding of the root causes of homelessness and the solutions that need to be brought to scale.

+ Experience with the Department of Housing and Urban Development’s Special Needs Assistance Programs (SNAPS) office’s programs and systems (e.g., CoC, ESG, HMIS, IDIS).

+ Experience planning and providing technical assistance and training in the homeless services field.

+ Experience successfully applying organizational management skills in areas such as financial management and budgeting, communication, and staff growth and development.

+ Proven track record leading and growing large teams, including successful hiring and retention, with demonstrated commitment to collaboration, transparency, and inclusivity.

+ Experience successfully leading business development activities.

Preferred Qualifications

+ Master’s Degree in public administration, planning, public policy, social services, government, or a related discipline, and 15+ years of experience.

+ Experience in a consulting environment strongly preferred.

+ Knowledge of and experience with homeless services programs at the Departments of Health and Human Services, Education, and/or Veterans Affairs.

+ Recognized leader in the homeless services field, with demonstrated experience working to prevent and end homelessness at the local, state, and/or national level

+ Commitment to housing justice with a proven track record of centering equity, and/or subject matter expertise related to racial equity and/or Tribal homelessness

+ Lived experience of homelessness

Professional Skills:

+ Ability to understand and articulate clients’ goals and sell work related to those goals

+ Ability to effectively lead teams and delegate responsibilities

+ Excellent verbal, interpersonal, and written communication skills

+ Strong analytical, problem-solving and decision-making capabilities

+ Strong skills in MS Office Applications (Word, PowerPoint, Outlook, Excel)


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC198797522

Posted On: Dec 02, 2021

Updated On: Jan 21, 2022