at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R128846
Knolls 4 (12021), United States of America, Glen Allen, Virginia
Retail & Direct Bank Keep Me Informed (KMI) is seeking a talented Copywriter to join our team. The Copywriter performs a key process role of composing and editing communications while capturing the intent and any mandatory requirements deemed necessary by Legal and Compliance. Responsibilities include creating content for digital and direct mail communications, proofreading other team members' work, documenting audit requirements and obtaining approvals from various key partners. The Copywriter is also responsible for performing annual reviews of automated communications and carrying out other projects throughout the year, while monitoring and tracking campaigns as scheduled. This individual also closely partners with our process managers, Brand and Digital partners and leadership to execute work in a timely manner. Other responsibilities include capturing stakeholder and accountable executive reviews and facilitating compiling meetings to define intent and language. The right candidate will create a positive internal and external customer experience with their creative writing, attention to detail, and problem-solving abilities.
Create and update digital and direct mail servicing communications
Monitor and track campaigns throughout the creative process while providing guidance and influence as needed
Maintain and update templates and tools in accordance with Brand guidelines
Proofread peer content and provide editorial and design feedback
Help support and implement process improvement recommendations that focus on increased efficiency and reducing cost
Ensure communications remain in compliance with company policies and procedures and maintain internal audit document files
Communicate the creative details and timelines with all key stakeholders
Deliver quality work, on time, with exceptional attention to detail
Ad-hoc projects as assigned
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Candidates must live within 100 miles driving distance of one of the HUB locations based in Richmond, VA or Wilmington, DE to be considered. Candidates based in VA cannot live north of Fredericksburg, VA.
At least 2 years of experience working with Office, Adobe and Google Suite products
At least 2 years of work experience in technical writing
At least 2 years of experience in a financial institution
At least 1 year Jira experience
At least 1 year Confluence experience
At least 2 years of Brand experience in multi-channel communications
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.