Transfer Center Representative/Dispatch Communicat

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Transfer Center Representative

Christiana Care Health System is currently seeking a Transfer Center Representative to provide professional, efficient communications via radio, telephone and pagers to physicians and transport staff. The Transfer Center Representative assists physicians within and outside CCHS in the unplanned, unscheduled, emergent transfer and placement of their patients.



Join an elite team!

Career growth and opportunities.

Robust benefits package to include generous tuition reimbursement.


Principle Duties and Responsibilities:


Coordinating the acceptance, transfer and transport of primarily unplanned, unscheduled , emergent requests into and out of the healthcare system.


Together with the bed coordinators, admissions personnel, physicians and hospital staff, ensures the safe and timely transfer of patients.


Directs phone calls to the appropriate referring and receiving physicians for acceptance and a plan of care.


Communicates with AirCom for the dispatching of LifeNet 6-1 and 6-4 for interfacility and scene responses.


Dispatches the appropriate level of ambulance service needed to care for the patient.


Communicates to referring, receiving physicians and nursing staff an ETA of the transport unit.


Provides patient care updates to relevant parties when needed.


Obtains insurance and patient identification information and forwards to the appropriate personnel.


Completes computerized intake form and data base on all requests and completed transfers.


Communicates with Center Dispatch and Public Safety the ETA of incoming transport aircraft.


Logs campus emergency information that involves the use of CareNet services for patient care and transport.


Notifies the appropriate leadership of issues or concerns in a timely manner.

Communicates in a clear and professional manner to all those requesting services.


Coordinates ambulance and aircraft communications by contacting crew members via phone or text messages.


Monitors transport activities, and travel times of aircraft and ambulance services.


Notifies appropriate departments and personnel if there are safety concerns or issues with route of travel or communication delays.


Education and Experience:

High School graduate or its equivalent.

Three years' experience providing patient care in an emergency setting (EMT or patient care tech) or as a 911 dispatch operator.

Strong knowledge of medical terminology.

Computer skills to include Word, and Excel.

Professional communication via phone, text and possible 911 radio systems.



EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.


Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 878449

Posted On: Nov 30, 2021

Updated On: Dec 07, 2021