Customer Service Representative - CUSTO14827-00001

at Western Industries-North, LLC in Wilmington, Delaware, United States

Job Description

Western Pest Services is a premier provider of pest control solutions. Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

WESTERNHAS PRINCIPLES Do what you say you are going to do * Deliver quality work in all areas * Treat everyone with dignity & respect We take pride in what we do, do you?

We are seeking a client-facing,professionalCustomer Service Representative with patience, accountability, and a genuine passion for providing a quality customer experience. Excellent communication, organization, and problem-solvingskills are crucial within our fast-paced service industry business. The CSR is responsible for facilitating a positive experience and enhancing the relationship between our customers, service technicians, and operations.If you are a collaborative partner with a strong work ethic, who enjoys providing support and assisting others; this may be the right fit for you.

In this role, you will be responsible for:
  • Providing exceptional customer service to clients and colleagues
  • Conducting proactive & timely customer follow-up
  • Resolving customer issues & concerns
  • Responding to service and sales inquiries & communicating with field operations
  • Maintaining accurate records utilizing customer service software applications
  • Partnering with management to manage expectations and meet deadlines
  • Managing administrative requests and tasks
  • Prioritizing & executing special projects and assignments
  • Facilitating accounts receivable and collection efforts
  • Following-up on leads and referrals
  • Assisting in the scheduling of service routes &coordinating schedules.
  • Competitive hourly compensation
  • Comprehensive benefit package
  • Medical, Dental, Vision, 401K, Tuition Reimbursement, and MORE!
  • Paid Time Off (Holiday/Vacation/Sick)
  • Opportunities for growth, development, and advancement
Think we might be a match? APPLY TODAY for IMMEDIATE CONSIDERATION!
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Job Posting: 878300

Posted On: Nov 30, 2021

Updated On: Dec 29, 2021