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CSD Online Application Engineer - Small Molecule S

at Agilent Technologies, Inc in Wilmington, Delaware, United States

Job Description

As a federal contractor and healthcare company committed to protecting the health and safety of our employees, contractors, customers and communities, employees in the U.S. and Puerto Rico are required to be fully vaccinated against COVID-19, unless an accommodation has been granted for a medical reason or sincerely held religious belief or as otherwise required by applicable law.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

 

The CSD Online Application Engineer delivers technical expertise for solution implementation to customers based on Agilent products and services. . Understands customer's problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products and services into customer's environment. Ensures the product functions per specifications. May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.

 

Discipline:

Post-Sales Application Support: Assists existing and prospective customers with technical support for chromatography applications via online (phone, email, video, chat, etc) engagement. Primary focus will be small molecule HPLC separations with secondary focus on large molecule HPLC separations.

 

May also engage in in pre-sales support. Assists the field organization to meet or exceed sales quota, through the provision of technical expertise. Is knowledgeable of competition and able to identify lockout specification (identify Agilent's competitive advantage over competition)Analyzes customer requirements and recommends appropriate solution. Is responsible for demos. Acts as the customer voice to influence future product design that meets customer needs.

 

Determines and develops approaches to system/application engineering service assignments

 

Leads projects requiring coordination with other functions, customers, third parties

 

Solves a broad range of problems of varying scope and complexity

 

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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Job Posting: 878285

Posted On: Nov 29, 2021

Updated On: Dec 10, 2021