B2B Commercial Change Management- Principal Associ

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R126284


Center 2 (19050), United States of America, McLean, Virginia


B2B Commercial Change Management- Principal Associate


The Commercial Bank's B2B Payments Product team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology. The team is responsible for all of the payables, receivables, and liquidity products used by commercial clients as well as associate-facing tools used by operations and sales support.

The Product Excellence team within the Commercial Bank's B2B Payments team is the backbone of how our product team operates.

The role of Change Management in Product Excellence will be responsible for leading the people side of change to help achieve our goals in B2B Payments. This includes creating and implementing change management strategies and plans that maximize associate adoption and usage in a highly collaborative working environment. The Change Management Manager works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact associates in the organization to increase value creation.

Additionally, this role will require leading strategic communications across a diverse and large scale organization to enable transformation.

As a Project Associate at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company's bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.


General Responsibilities:

Experience in leading change management activities on a large project/program.

Ability to gather end user impacts and create change, communication and training plans.

Excellent project management skills and ability to manage work, budget, scope, priorities and risks.

Successful track record in working in ambiguity and ability to quickly adapt to changing priorities and project direction.

Experience in applying various change management methodologies

Provides tactical support to implement a strategy in support of change management project and initiatives

Drives implementation of change management initiatives across the Finance organization

Identifies and analyzes risk mitigation tactics and integrates change management activities into project plan

Partners with other leaders in order to impact change across the organization

Understands key priorities and complex issues quickly for the larger organization and create clear written presentations/communications

Measure success metrics and monitor change progress

Support change management at the organizational level

Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.

Leveraging problem solving and influencing skills to ensure project plans deliver on intent

Exhibit outstanding influencing skills to effectively drive project / program efforts

Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes


Basic Qualifications:

Bachelor's Degree or Military experience

At least 1 Years of Project Management experience

At least 2 Years of Change Management experience


Preferred Qualifications:

Certification in Project Management

At least 4 years of Project Management experience

At least 1 years of People Management experience

At least 2 years Experience developing Change management metrics

At least 1 year experience with Design

PMP, Lean, Agile or Six Sigma certification


At this time, Capital One will not sponsor... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 878183

Posted On: Nov 29, 2021

Updated On: Dec 29, 2021