Principal Learning Consultant, Commercial Bank

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R126021


Center 1 (19052), United States of America, McLean, Virginia


Principal Learning Consultant, Commercial Bank


This role will be responsible for the design and development of a diverse set of learning materials to support our Commercial Bank line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended just-in-time learning solutions, and measure and report out on learning effectiveness. They will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.



If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun;


If your writing voice can be described as fresh, modern, and conversational;


If you read Learning blogs over your morning coffee, and the words Bloom, Masie, and Gagne mean something to you;


If deadlines motivate you and a little time pressure helps you prioritize;


If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style, then read on!

Key Responsibilities


Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience


Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).


Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions


Decrease required development time through advanced use of multiple rapid-development authoring tools


Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment


Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience


Lead effective stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner


Determine, recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan


Represent Learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in 100% alignment with project timeline goals


Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs


Participate in Train-the-Trainer activities, when applicable


Partner with other content developers to support material development needs, as appropriate


Create behaviorally-based assessments and evaluation methods


Consult with senior leader on performance improvement and learning strategy


Make decisions by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks


Set and achieve challenging individual goals that support department and business goals


Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision


Recommend appropriate change management solutions to drive adoption and that reflect and influence the learning culture

Basic Qualifications


Bachelor's Degree or military experience


At least 3 years of experience in Training Design and Development


At least 3 years of experience with learning content development tools,... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 878108

Posted On: Nov 28, 2021

Updated On: Dec 10, 2021