Chief of Staff, Channels & Operations

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R122656


1750 Tysons (12023), United States of America, McLean, Virginia


Chief of Staff, Channels & Operations


The Channels & Operations (C&O) Chief of Staff (CoS) will manage strategic priorities, operational routines, and special projects. They will partner closely with the C&O leadership team, the C&O HRC lead, the C&O Communications lead, and various stakeholders across the Retail Bank and Capital One in support of our business.


The CoS will provide thought leadership and best practices while serving as a central point of coordination for division level efforts including but not limited to: business strategy, organizational routines, market visits, strategic communications, change management, and operational improvements. They will partner closely with HR to implement culture initiatives, associate engagement activities, and Diversity, Inclusion and Belonging (DIB) activities. The CoS also serves as the primary point of contact for teams and groups across Retail and Capital One for various inquiries and initiatives.


C&O includes more than 4,000 associates. The organization includes our Branch, Cafe, and ATM networks, Bank Operations, and several 'home office' teams who support our 'frontline' teams with products, processes, and programs. Our C&O associates focus on providing a best in class customer experience while obsessing over well-managed execution. We strive to create a culture where everyone feels seen, heard, and valued.




Partner closely with the C&O Leadership Team to develop, build and manage strategic priorities


Work closely with leaders to clearly define and communicate the overall strategy and areas of focus


Build strong connections with key stakeholders across Capital One and the Retail Bank to ensure alignment with overall strategic focus


Identify and track metrics to ensure achievement of business priorities


Facilitate the creation of presentations related to the C&O strategy and priorities to key stakeholders and audiences, including our CEO, Executive Committee, Retail Bank President, other LOB leaders, Regulators, and Associates


Develop and execute an overall market visit strategy to establish open communications and strong connections between C&O leaders and Associates


Plan and execute leadership routines, including leadership team meetings and off-sites


Act as a point of contact for various enterprise-wide initiatives


Manage and support external and internal speaker requests for C&O leaders


Support DIB efforts across C&O


Partner with HR and Communications to create and execute Associate engagement activities


Assist in building a connected and effective leadership team


Various special projects


Lead a small team of talented associates who perform on various aspects of the work outlined above


Critical Skills, Experience, and Competencies:


Proven ability to build strong, trusting relationships and operate in an influential manner with senior executives to assist in driving the business agenda


Excellent judgment and problem solving skills are essential


Role model for Capital One's Values; Operates with a high degree of integrity


Experience in previous roles with strategy, consulting, and/or analytics focus


Strong storytelling, strategic thinking, structured communications, and deck-creation abilities


Understanding of Agile methodologies


Action-oriented approach that is geared toward execution and delivering breakthrough results


Strong facilitation and collaboration skills; Ability to drive to consensus


Strong project management and organizational skills; Meticulous attention to detail


Excellent written and verbal communication skills


Highly motivated, self-starter that can work autonomously and independently take initiative


Ability to navigate ambiguous situations and bring clarity to problem solving


Ability to organize work and deliver on multiple high priorities at the same time


Proven experience with discretion in handling highly sensitive issues


Naturally curious and open to continuous... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding




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Job Posting: 878107

Posted On: Nov 28, 2021

Updated On: Dec 28, 2021