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ISV Technical Account Manager

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryAlliances & Channels

 

Job Details

Job Title: ISV Technical Account Manager

 

Department Description:

Salesforce's AppExchange is the leading marketplace for Entrepreneurs and Independent Software Vendors (ISVs) to build, distribute and market enterprise solutions to customers across the globe. The AppExchange team is made up of Product, Marketing, and Enablement teams who all come together to grow and support our ecosystem of ISV partners. The ISV Technical Evangelism team is made up of technical and product experts who enable and inspire our ISV partners to build amazing solutions using world-class technical resources and platform expertise. We enable ISVs to architect, develop, and distribute enterprise quality applications that power successful businesses and Trailblazers.

 

Role Description:

The ISV Technical Evangelism team is looking for an ISV Technical Account Manager to join our team of technical and product experts, serving as a technical advisor and platform expert to our strategic ISV partners. As an ISV Technical Account Manager (TAM) you will have responsibility for a small number of assigned accounts, ensuring partners are extracting the most value out of their Salesforce partnership. TAMs forge relationships with their partners, developing a technical understanding of their Salesforce applications, sharing technical best practices, and acting as a technical point of contact. This position requires strong technical and communications skills, excellent time management, and prioritization abilities.

 

Your Impact:

Become a certified and recognized Salesforce expert

Serve as a trusted technical advisor to ISVs building commercial, enterprise-quality apps on the Salesforce platform

Develop relationships with key business and technical stakeholders of assigned partner accounts to understand top business goals and priorities and serve as an expert on partner's applications

Facilitate architectural and design discussions with ISV partners to ensure technical success with Salesforce technologies

Simplify partnership interactions by being a proactive liaison and focal point into Salesforce Technology and Product team and Technical Support Team, to address product feature/technical hurdles and explain the architecture and demo features of partner's apps.

Manage and communicate technical risks to partnership and coordinate with Salesforce account teams to ensure account plans and records are up to date.

Evangelize Salesforce products and features by building and presenting customized demos of Salesforce products

Field technical inquiries from partners, related to Salesforce technology use cases, pilots, roadmaps, and assistance with ISV processes and tools.

Participate in all appropriate product, sales and procedural training and certifications to acquire and maintain the knowledge necessary to be effective in the position

Coordinate and manage technical communications with partners including emails, technical meetings, and chat.

Evangelize Salesforce platform technologies via interactions with our partner community including in-person events, blogs, discussion forums, workshops, and webinars

 

Minimum Requirements:

BA/MS degree in Computer Science, Software Engineering or equivalent work experience

Experience building or implementing enterprise-scale software solutions that drive business and customer value

Experience with one or more common enterprise software platforms (Salesforce, AWS, Microsoft, ERP) and an understanding of relational database technologies

Participated in sessions leading and overseeing customer and/or partner success stories leveraging technology to drive digital transformation

Ability to understand business & product requirements, translate those needs into a product solution vision

Ability to think strategically and advise ISV partners on architecture options and best practices

Passionate and knowledgeable about experimenting with the latest Salesforce platform technologies

Experience explaining complex topics clearly and concisely, and... For full info follow application link.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 878104

Posted On: Nov 28, 2021

Updated On: Dec 28, 2021