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Messaging Experience (MX), Compliance Engineer

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategoryProducts and Technology

 

Job Details

Job Description: The Salesforce Messaging Experience team is comprised of highly skilled Compliance Engineers who have a passion for partnering with our customers to ensure their messaging success. Our Compliance Engineers take pride in delivering an unparalleled experience for our customers - we let data drive us to outcome focused solutions. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.

 

Your Impact - Responsibilities: In your role as a Compliance Engineer, the quality of our partnership with customers experiencing deliverability challenges is paramount. We let data guide and inform each and every engagement, strategically pinpointing areas of improvement and plotting a course for successful outcomes. Job responsibilities include but are not limited to:

Expert in multi-channel (Email, SMS, MMS, among others) messaging best practices.

Expertise in region specific messaging standards (CAN-SPAM, CASL, GDPR, CTIA, among others).

Exceptional analytical, troubleshooting, and problem-solving expertise.

Excellent in managing customer expectations and the customer experience to maximize customer satisfaction.

Creating and curating enablement content for internal and external audiences.

Successfully able to prioritize and juggle multiple customer engagements which are in varying states.

Detail and documentation oriented, ensuring our engagements and case data are accurate and up to date.

Take part in industry specific events and societies (M3AAWG, ESPC, CSA, among others)

 

Experience/Skill Required:

Proven ability to utilize messaging delivery related analytics to help inform and guide our customers on where opportunities for improvement lie.

Demonstrated ability to modify and enhance existing processes to gain efficiencies.

Deep understanding of messaging related standards (DKIM, DMARC, among others) and how they impact message delivery.

Deep understanding of the mechanics of successful messaging programs (IP Warming, CFLs, Opt-in, among others).

Expertise in Service Cloud and optimization of Service Cloud configurations.

Mastery in managing customer-centric engagements focused on quick resolutions with amazing outcomes.

Excellent written and verbal communication skills.

Experience/Skill Required:

Demonstrated ability to create and modify Sales Cloud reports.

Experience working with ReturnPath from Validity.

Understanding of SSL, IPs, DNS, Short Codes, among other messaging best practices.

Demonstrated ability to understand how successful messaging dovetails with messaging channel compliance.

Previously conducted enablement focused training sessions.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such... For full info follow application link.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 878099

Posted On: Nov 28, 2021

Updated On: Dec 28, 2021