HR Pay & Time Escalations Analyst

at JPMorgan Chase in Newark, Delaware, United States

Job Description

Global Employee Support (GES) is a team of ~1300 who execute and support global HR activities and transactions for the 265,000+ employees of JPMorgan Chase working in ~60 countries. The HR Pay & Time Escalations Analyst role will support various aspects of resolving issues raised in the US Pay and Time area. This role partners with multiple teams of various levels and focuses on helping resolve issues fully and in a timely fashion.

The Ideal candidate for this role is highly engaged, is fully responsible for tasks and deliverables, follows up and gets into details is able to excel in a face-paced and highly fluid space.

Key Responsibilities include:

•Support resolution of Manager and Employee concerns in a timely and efficient manner, while ensuring a best in class client experience

•Partner with multiple teams to distribute work and track and monitor the progress and completion

•Communicate with various levels of employees and Managers

•Analyze key data to produce meaningful root cause analysis and reporting

•Identify issues and trends, develop recommendations to address root cause and mitigate risk


•Team player who operates with a sense of urgency and professionalism and handles confidential and sensitive data with discretion

•Critical thinking, judgement, problem-solving and analytical skills

•Ability to manage multiple tasks, with shifting priorities, while remaining proactive and flexible in style.

•Strong interpersonal, influencing skills as well as strong verbal and written communication skills

•Must be highly organized, acts with a sense of urgency and attention to detail.

•Proficient with MS Office and experience in reporting (Excel, pulling multiple data sources together)

•Knowledge and understanding of HR systems preferred (i.e. HCM, Answer Key, etc.)

•Undergraduate degree in Business, Human Resources Management or equivalent Human Resources experience preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC198542689

Posted On: Nov 26, 2021

Updated On: Dec 19, 2021