at Lowe's in Lewes, Delaware, United States
Purpose of Role:
The primary purpose of this role is to drive achievement of sales, margin, and profit, and Likely to Recommend (LTR) goals for an assigned district area by providing oversight to Installed Sales including a team of Project Specialist Exteriors (PSE) and owning the relationship with the Independent Services Providers (ISPs). The DSM will be responsible for the recruiting, selection, onboarding, developing, and retaining of third-party service providers. Additionally, they will provide recommendations for the removal of ISPs that are not meeting customer standards. This role also supports Installed Sales growth by partnering with Store Leadership to drive execution of sales pipeline and promotional programs.
•Provides direction for all install sales programs within an assigned district area to ensure the achievement of sales, margin, close rate, and profitability goals
•Recruits, selects and retains Lowe’s third-party service providers by relationship building (e.g., digital, cold calling, relationship development, etc.)
•Manages the relationship and performance of the service provider network through direct interaction with the service providers and indirect interaction with Service Support
•Oversees all service quality issues through regular interaction including site inspections, service provider meetings, and reviewing customer satisfaction metrics to ensure Lowe’s quality standards are met
•Supports Installed Sales performance by identifying training and talent gaps, developing action plans in partnership with the Store Leadership team to mitigate gaps, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance
•Maintains and manages the third-party service provider relationships to support labor revenue and control service labor expense
•Obtains and holds licenses on Lowe’s behalf as required
• High school diploma and 3 years’ experience in a related industry, Microsoft Office, Product Installation and Repair, and Financial acumen
OR Bachelor’s degree and 1+ year(s) experience in a related industry, Microsoft Office, Product Installation and Repair, and Financial acumen
• One or more years of experience managing direct or indirect reports
Lowe’s is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.