at Elwyn Delaware in Wilmington, Delaware, United States
321 E 11th St, Wilmington, Delaware 19801
POSITION SUMMARY: Provides direct job support, job coaching and job development services to individuals with disabilities and overall coordination of their Elwyn service plan.
DUTIES & RESPONSIBILITIES
Conduct and utilize client vocational profiles and other assessments to counsel clients to best match employment interests with skills
Assist clients in developing resumes, preparing for job interviews and coordinating with prospective employers
Assume a lead role in the team development and review of client service plans by sharing client specific knowledge and progress
Provide intensive client on-the-job training, using a teaching plan that establishes milestone measurements and time frames for progress and success
Provide supportive counseling and natural supports to the client to promote interpersonal and soft skills including but not limited to recognizing social cues; accepting feedback from manager; customer interaction; adhering to workplace cultures success on the job
Promote and develop employment, work experience and on-the-job training for Elwyn clients in public, private and government businesses
Identify job leads for potential employment opportunities and locations for assessments.
Develop new employer relationships and maintain pre-existing relationships with employers to secure competitive integrated (real work-for-real-pay) employment
Plan for and provide client transportation and travel training as needed
Transport clients in agency vehicles as needed
Develop and implement a plan for coach fading, engaging home and employment natural supports while recognizing individual risks and cultural needs
Anticipate and provide ongoing job support services for clients and their employers in order to maintain employment
Provide and document billable hours that satisfy staff service volume for both job development and job coaching in accordance with department and funding source expectations
Maintain clear, active and constructive communication with the client while facilitating communication amongst stakeholders
Maintain flexible work schedule and availability in order to meet client needs and schedules
Prepare and maintain compliance of case records, reports, notes, data, etc. in line with individual client needs and service expectations
Provide contributions to the conception and attainment of program or service enhancements, contributing to the aims and ambitions of Elwyn as appropriate
Pursue staff training and professional development opportunities to enhance service quality and outcomes; maintain compliance with training requirements
Maintain and process client service authorizations and follow-up with funding sources as needed
Compile and render data, outcomes and other internal reporting for review by manager as required
Perform other duties as assigned
IMMEDIATE SUPERVISOR: Placement & Employment Support Services Manager
DIRECT REPORTS: None
CONTACTS: Client, Elwyn staff, funding agency representatives, client service team members, client employers, home and natural supports and potential client employers.
EDUCATION/ EXPERIENCE/SKILLS REQUIREMENT:
High School diploma or equivalency; Associates' degree in Psychology, Human/Social Services or a related field preferred
One (1) year experience in the field of rehabilitation; preferably vocational rehabilitation
Experience in workplace development, case management, and/or sales preferred
Demonstrated ability to work effectively as part of a team
Must be able to perform CPR and crisis intervention techniques using agency-trained protocols
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; and database application experience preferred
Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to... For full info follow application link.
Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.