Supported Employment

at Elwyn Delaware in Wilmington, Delaware, United States

Job Description

Supported Employment

321 E 11th St, Wilmington, Delaware 19801


POSITION SUMMARY: Provides direct job support, job coaching and job development services to individuals with disabilities and overall coordination of their Elwyn service plan.


Conduct and utilize client vocational profiles and other assessments to counsel clients to best match employment interests with skills

Assist clients in developing resumes, preparing for job interviews and coordinating with prospective employers

Assume a lead role in the team development and review of client service plans by sharing client specific knowledge and progress

Provide intensive client on-the-job training, using a teaching plan that establishes milestone measurements and time frames for progress and success

Provide supportive counseling and natural supports to the client to promote interpersonal and soft skills including but not limited to recognizing social cues; accepting feedback from manager; customer interaction; adhering to workplace cultures success on the job

Promote and develop employment, work experience and on-the-job training for Elwyn clients in public, private and government businesses

Identify job leads for potential employment opportunities and locations for assessments.

Develop new employer relationships and maintain pre-existing relationships with employers to secure competitive integrated (real work-for-real-pay) employment

Plan for and provide client transportation and travel training as needed

Transport clients in agency vehicles as needed

Develop and implement a plan for coach fading, engaging home and employment natural supports while recognizing individual risks and cultural needs

Anticipate and provide ongoing job support services for clients and their employers in order to maintain employment

Provide and document billable hours that satisfy staff service volume for both job development and job coaching in accordance with department and funding source expectations

Maintain clear, active and constructive communication with the client while facilitating communication amongst stakeholders

Maintain flexible work schedule and availability in order to meet client needs and schedules

Prepare and maintain compliance of case records, reports, notes, data, etc. in line with individual client needs and service expectations

Provide contributions to the conception and attainment of program or service enhancements, contributing to the aims and ambitions of Elwyn as appropriate

Pursue staff training and professional development opportunities to enhance service quality and outcomes; maintain compliance with training requirements

Maintain and process client service authorizations and follow-up with funding sources as needed

Compile and render data, outcomes and other internal reporting for review by manager as required

Perform other duties as assigned

IMMEDIATE SUPERVISOR: Placement & Employment Support Services Manager


CONTACTS: Client, Elwyn staff, funding agency representatives, client service team members, client employers, home and natural supports and potential client employers.


High School diploma or equivalency; Associates' degree in Psychology, Human/Social Services or a related field preferred

One (1) year experience in the field of rehabilitation; preferably vocational rehabilitation

Experience in workplace development, case management, and/or sales preferred

Demonstrated ability to work effectively as part of a team

Must be able to perform CPR and crisis intervention techniques using agency-trained protocols

Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills

Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; and database application experience preferred

Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to... For full info follow application link.


Elwyn is an Equal Opportunity Employer. EOE AA M/F/Vet/Disability


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Job Posting: 876755

Posted On: Nov 24, 2021

Updated On: Dec 24, 2021