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Senior Operations Consultant (Technical Writing)

at Bank of America in Newark, Delaware, United States

Job Description

Senior Operations Consultant (Technical Writing)

Addison, Texas;Greensboro, North Carolina; Phoenix, Arizona; Tampa, Florida; Newark, Delaware

Job Description:

The PR&DV – Procedure Senior Operations Consultant in this role has multiple responsibilities including developing and publishing clear, concise and accurate documents for complex/enterprise wide process and technical changes for diverse audiences by applying technical writing principles to all types of documentation.

The ideal candidate possesses the following skills:

• Translates source material, such as Business Requirements Documents, process maps and/or presentations to procedural information that is easily understood by diverse audiences

• Conducts impact assessments for complex projects using business requirement documents, process flows as well as high and low level design documents to identify which procedures and standards are in scope within all procedure repositories.

• Perform task analyses to create keystroke level documentation

• Creates project plans and go-to-green plans for highly complex projects

• Coordinate across multiple stakeholders to ensure timely execution of processes, projects, communications, and training for large, complex procedure requests

• Partners with subject matter experts to overcome obstacles, negotiating, collaborating and gaining consensus to create streamlined and accurate documentation

Required Skills:

Prefer 5+ years technical writing experience including procedure writing, process design and/or curriculum design.

• Well-organized and is able to manage competing priorities and deadlines

• Proficient with Microsoft Word, Excel and PowerPoint

• Exceptional written and verbal communication skills

• Experience with project management or change management

• Strong ability to create and maintain relationships with business partners and subject matter experts.

Desired Skills:

• Technical writing certification or a degree in Education, Journalism or English

• Financial industry, including Mortgage or Call Center experience

HTML knowledge

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The PR&DV – Procedure Senior Operations Consultant in this role has multiple responsibilities including developing and publishing clear, concise and accurate documents for complex/enterprise wide process and technical changes for diverse audiences by applying technical writing principles to all types of documentation.

The ideal candidate possesses the following skills:

• Translates source material, such as Business Requirements Documents, process maps and/or presentations to procedural information that is easily understood by diverse audiences

• Conducts impact assessments for complex projects using business requirement documents, process flows as well as high and low level design documents to identify which procedures and standards are in scope within all procedure repositories.

• Perform task analyses to create keystroke level documentation

• Creates project plans and go-to-green plans for highly complex projects

• Coordinate across multiple stakeholders to ensure timely execution of processes, projects, communications, and training for large, complex procedure requests

• Partners with subject matter experts to overcome obstacles, negotiating, collaborating and gaining consensus to create streamlined and accurate documentation

Required Skills:

Prefer 5+ years technical writing experience including procedure writing, process design and/or curriculum design.

• Well-organized and is able to manage competing priorities and deadlines

• Proficient with Microsoft Word, Excel and PowerPoint

• Exceptional written and verbal communication skills

• Experience with project management or change management

• Strong ability to create and maintain relationships with business partners and subject matter experts.

Desired Skills:

• Technical writing certification or a degree in Education, Journalism or English

• Financial industry, including Mortgage or Call Center experience

HTML knowledge

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21075403

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

James Sladicka

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC198358775

Posted On: Nov 24, 2021

Updated On: Jan 13, 2022