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Research & Adjustments Representative III

at Bank of America in Newark, Delaware, United States

Job Description

Research & Adjustments Representative III

Newark, Delaware

Job Description:

Job Description:

Responsible for handling incoming documents related to Subpoena, Garnishments, Attachments and Customer Fulfillment Operations. Phone communications with banking centers, internal/external attorneys, customers, and Federal and State agencies is required. Researching escalation items, processing Rescan requests for LOB, and Maintain the Fulfillment Ops Printing Process with duties that include maintenance & troubleshooting of the machines; interacting with the vendor manager and contractors; troubleshoot and escalate printing issues working with our tech and business partners involving conference calls and testing. Cross-training required on multiple job functions. Maintain Productivity and Quality standards to ensure maximum efficiency of operations. Ability to discuss multiple lines of business in LOCRO. Role will also maybe run point on key activities where needed.

Required Skills:

Must have experience in at least 2 of 3 following areas: Previous 1) phone call center experience preferably related to Legal Order Processing, Subpoena, Garnishments, or Ops Support 2) Basic Operations Support knowledge to identify related legal documents or 3) Fulfillment Operations Processing. Excellent written/verbal communication skills with strong PC and analytical ability. Must be able to meet critical deadlines and work under pressure in a stressful environment. Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently. Previous retail banking, operational or analytical experience. Strong organizational skills. Must be a team player and able to build strong working relations with business partners. Knowledge of internal bank and bank policies and procedure a must. Attention to detail, strong organizational and time management is a must, *Intermediate skill with Microsoft Excel, *Must display organizational and problem solving skills, *Effective comprehension and ability to adhere to instructions and guidelines, *Ability to work in self-paced, high volume, deadline-driven, portfolio based work environment, *Team player, *Ability to work in fast paced environment.

Desired Skills:

Ability to deescalate aggressive call types from attorneys and law enforcement. Ability to discuss multiple lines of business in LOP. Ability/Flexibility to move from function to function as business need

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday – Friday 8:00am -5:00pm

Referral Bonus Amount:

0

Job Description:

Job Description:

Responsible for handling incoming documents related to Subpoena, Garnishments, Attachments and Customer Fulfillment Operations. Phone communications with banking centers, internal/external attorneys, customers, and Federal and State agencies is required. Researching escalation items, processing Rescan requests for LOB, and Maintain the Fulfillment Ops Printing Process with duties that include maintenance & troubleshooting of the machines; interacting with the vendor manager and contractors; troubleshoot and escalate printing issues working with our tech and business partners involving conference calls and testing. Cross-training required on multiple job functions. Maintain Productivity and Quality standards to ensure maximum efficiency of operations. Ability to discuss multiple lines of business in LOCRO. Role will also maybe run point on key activities where needed.

Required Skills:

Must have experience in at least 2 of 3 following areas: Previous 1) phone call center experience preferably related to Legal Order Processing, Subpoena, Garnishments, or Ops Support 2) Basic Operations Support knowledge to identify related legal documents or 3) Fulfillment Operations Processing. Excellent written/verbal communication skills with strong PC and analytical ability. Must be able to meet critical deadlines and work under pressure in a stressful environment. Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently. Previous retail banking, operational or analytical experience. Strong organizational skills. Must be a team player and able to build strong working relations with business partners. Knowledge of internal bank and bank policies and procedure a must. Attention to detail, strong organizational and time management is a must, *Intermediate skill with Microsoft Excel, *Must display organizational and problem solving skills, *Effective comprehension and ability to adhere to instructions and guidelines, *Ability to work in self-paced, high volume, deadline-driven, portfolio based work environment, *Team player, *Ability to work in fast paced environment.

Desired Skills:

Ability to deescalate aggressive call types from attorneys and law enforcement. Ability to discuss multiple lines of business in LOP. Ability/Flexibility to move from function to function as business need

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21063653

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erin Capuzzo

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC198212464

Posted On: Nov 23, 2021

Updated On: Jan 23, 2022