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Medical Scheduler

at Blindsight Delaware Enterprises, Inc. in Wilmington, Delaware, United States

Job Description

Statement of Purpose: 
The Medical Scheduler will be responsible for providing a world class patient and family 
centered experience across the continuum that contributes to the customer 
satisfaction/retention, exceptional quality/value, and financial health in a highperformance contact center environment. This position requires high quality customer 
service assistance when responding to inquiries pertaining to a variety of clinics. 
Medical Schedulers will be responsible for scheduling and registering appointments by 
utilizing all available informational tool and websites. Calls may consist of requests for 
appointment scheduling and/or registration of patients. 
Principal Duties and Responsibilities, but are not limited to: 
• Answer calls promptly, politely, and professionally.
• Obtain and enter accurate demographic information into Epic application
• Accurately schedule and register patients for appointments utilizing Epic
• Accurately communicate appointment date, time, location and the providers 
name to the patient 
• Answer questions and offer other information, as requested, to provide patientfocused service and a positive impression of the organization 
• Escalate calls appropriately to Leadership and Triage Nurses
• Maintain up-to date knowledge of Health System policies and procedures as they 
apply
• Adhere to the HIPAA (Privacy Act) as it relates to the confidentiality of 
information released with policies and procedure
• Performs other duties as assigned by Leadership

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Job Posting: 875859

Posted On: Nov 22, 2021

Updated On: Dec 22, 2021