Professional Services Product Consultant

at Fiserv in Dover, Delaware, United States

Job Description

Position Purpose:

In this role, you will use your analytical, communication, and interpersonal skills to deliver world-class enterprise applications. You will become a “Subject Matter Expert” with the software as well as provide your expertise in the areas of account analysis to provide our clients with exceptional service. You must be a person who takes initiative, is a team player, and is versatile in your abilities.

Essential Job Responsibilities:

• Coordinate and execute the implementation of the Weiland suite of products

• Manage conversations with clients to understand needs and translate into product implementations

• Train customers and colleagues on the various features and functions of the Weiland applications

• Work collaboratively with team members to ensure standards and best practices are followed

• Provide feedback and suggestions to internal cross-functional team related to updating the product and/or conveying client needs without committing changes to clients

• Performs other duties as required

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:


• Bachelor’s degree in Finance, Accounting, Business, or equivalent experience

Job Related Experience:

• 3+ years of banking, financial, or treasury software experience

• 3+ years software system implementation experience

• Can demonstrate the propensity to perform analysis and solve problems

• Ability to work in a fast-paced, collaborative, team environment

• Self-starter with excellent interpersonal and motivational skills

• Ability to logically identify and resolve issues

• Quick and independent learner

Additional Skills/Knowledge:

• Previous experience with Commercial Account Analysis and Billing

• Experience using Weiland Account Analysis (WAA™)

• Familiarity and knowledge of Fiserv and 3rd party billing systems (ACH, Remote Deposit, online banking, etc.)

• Proficient with Microsoft Office including Word, Excel, and PowerPoint

• Strong analytical & troubleshooting skills

• Excellent written and verbal communication skills

• Project management

• Ability to multi-task and maintain an even-handed approach with clients and internal contacts, while working in a fast-paced environment

Travel Required:

• Up to 30% travel may be required

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Job Posting: JC198277091

Posted On: Nov 22, 2021

Updated On: Jan 18, 2022