at Lumen in Dover, Delaware, United States
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The ideal candidate is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly, and uses their time efficiently.
The Main Responsibilities
+ Lead a team of Solution Architects, ensuring the success of their customers and the growth and nurturing of their careers
+ Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
+ Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of system capabilities.
+ Attain Trusted Advisor status with both key business and technical decision-makers.
+ Identify key industry business process areas for opportunity to use our platform.
+ Advocate for innovation and early adoption of platform capabilities through customized release reviews.
+ Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.
+ Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
+ Provide proactive Communications in the event of a service degradation or disruption.
+ Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
+ Provide timely account or issue executive-level summary status reports both internally and to our customers/business partners.
+ Demo existing unused capabilities/functionality.
+ Drive follow-up of technical Accelerator recommendations.
+ Contribute and collaborate internally to the CenturyLink team, share knowledge and best practices with team members, contribute to internal projects and initiatives
What We Look For in a Candidate
+ BA/BS Degree (or equivalent). 10+ years relevant work experience in one or more of the following: Enterprise Architecture, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture
+ Experience leading a team of solution architects in the enterprise software space, providing direct oversight to engagement deliverables and overall health, as well as direct alignment to customer executive stakeholders
+ Experience in dealing with large, complex, distributed systems scale business
+ Comfortable in dealing with IT systems that support end-to-end business processes across the customers’ value chain
+ Large scale implementation experience with complex solutions environments
+ Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
+ Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
+ Ability to prioritize, multi-task, and perform effectively under pressure
+ Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
+ Strong knowledge of business processes (Sales, Service, Marketing, Support), business applications, and automation
+ Thorough familiarity with the database, application, and network technologies (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)
+ Knowledge of the software development process and of software design methodologies (coding experience useful, but not required)
Experience/Skills Desired :
+ People management experience is highly preferred and Industry certifications are a plus.
+ Enterprise Architecture Experience is a plus.
+ Deep technical knowledge and implementation experience with software development patterns (MCV, N-Tiered)
+ Leader, who can communicate the value of and lead transformation journey
+ Results-driven, tenacious, drive to succeed in a fast-paced environment
What to Expect Next
Requisition #: 271053
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn mo