Business Analyst

at Kforce in Newark, Delaware, United States

Job Description

Kforce has a client in Newark, DE that is seeking a Business Analyst.Summary:In 401(k) Operations, the Business Analyst will be responsible for the timely and accurate processing of client instructions received from clients, agents, Third Party Administrators, or internal partners. The Business Analyst will review and manage client instructions within market driven deadlines. A basic understanding of 401(k) Processes and ERISA regulations is a plus.This role will liaise with internal global custody operations departments for problem resolution and respond to external clients, depositories, and agents as needed. The Business Analyst will also handle telephone and email inquiries and escalations from clients as well as provide status updates. Responsibilities: * Monitoring work queues and cash activity, providing required client engagement for resolution * Handling approval of complex processing and servicing of transactions; May have direct customer contact * Serving as a Subject Matter Expert for operations team processes and procedures * Ensuring all incoming inquiries and subsequent resolution is executed according to established service levels * Processing, reconciling, and/or approving all cash movement daily, ensuring all exception management is reported and resolved * Reconciling, researching, and resolving any cash discrepancies, overdrafts, and long balances * Ensuring all client, risk, and performance related metrics are provided according to established service levels * Ensuring all regulatory and compliance requirements are followed, including maintaining relevant and current procedures, risk items are escalated appropriately, and documents are filed and archived according to corporate policy * Bachelor’s degree required * 2 years of experience working knowledge of financial industry * 2 years customer service skills * ERISA, pension, payroll tax, and Accounting principles a plus * Proven leadership experience in a deadline driven environment * Excellent written and oral communication skills * Experience monitoring internal and external market cash deadlines a plus * Experience monitoring internal and external security cut-off times a plus * Proficient in Microsoft Office products * Ability to review and approve specific data elements with strong attention to detail * Participate in operations working group and support projects that arise Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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Job Posting: JC198215780

Posted On: Nov 21, 2021

Updated On: Dec 12, 2021