Zone Customer Service Specialist

at The Sherwin-Williams Company in Fenwick Island, Delaware, United States

Job Description

Why Sherwin-Williams

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We'll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow, and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.


Where You'll be Working

The individual selected for this role will be expected to work at Store <#1234>, located at:

<101 W Prospect Ave, Cleveland, OH 44115>


How You'll Perform the Role

This individual will support up to three stores within close proximity to one another ("a zone"). The position will serve as a "third key" in all zone stores and provide all zone stores with trademark customer service and support as set forth below:

Support the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers. It will assist customers in person and over the phone by determining needs and presenting appropriate products and services.

Ensure that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.

Stock shelves and set up displays, clean store equipment, and load and unload trucks.

Employees may also assist in making deliveries and bank deposits as required.


Our Must Haves - These are our Basic Qualifications, hit apply if you meet all of them!

Be 18 years of age or older

Be legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future

Be able to distinguish the difference between colors, a skill used when color matching paint, with or without reasonable accommodation

Be able to operate a computer and communicate via the telephone, with or without reasonable accommodation

Be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. for short distances, with or without reasonable accommodation

Be able to ascend/descend stairs (or rolling staircase) and work at heights up to 8-10 feet

Be able to operate a hand truck, forklift, and/or material handling equipment

Have state minimum proof of insurance (or greater) as defined by state law in which the zone is located

At least six (6) months of prior service in a sales position within a Sherwin-Williams' store or equivalent experience

A valid drivers' License for the state in which the zone is located


Extras to Help you Stand Out - These are not required for you to be eligible to apply.

Possess a High school diploma or comparable certification (e.g. GED)

Prior work experience in sales or customer service

Ability to speak more than one language fluently


What is the Process to get Started?

Step 1 - Online Application

Find the role(s) that interest you on our Careers page:

Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners

Step 2 - Digital Interview

Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions

You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 14 days of receiving an invitation

Step 3 - In-Store Interview

Your video interview is reviewed by our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.


Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual... For full info follow application link.


Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.


VEVRAA Federal Contractor requesting priority referral of protected veterans.

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Job Posting: 874848

Posted On: Nov 20, 2021

Updated On: Dec 08, 2021