at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Manager, Software Engineering is responsible for creating best in-class online experience on, an online platform for delivering premier fiber-based connectivity to residents and small businesses. They will have opportunity to deliver the analytics driven experience on top-class SaaS platforms like & Zuora. This role requires a love of learning and problem solving, and the ability to guide a team towards implementing architectures and solutions.

The Main Responsibilities

+ Own the strategy and execution of an excellent and intuitive user experience on our platform

+ Lead a team of software engineers (employees & contractors) in building and maintaining customer-centric modern web/mobile apps to provide rich and highly interactive experience

+ Collaborate with business to define customer journey, SEO best practices and website strategic roadmaps.

+ Aid in viable product development and oversee product catalogs and standards

+ Manage all website and related tertiary systems/services enhancements testing, and reporting on performance, availability, and customer conversion.

+ Collaborate with the product owner and their team to prioritize delivery and clarify requirements in terms of testability, consistency, and completeness.

+ Advocate, adopt and coach their team on lean, agile, and DevOps engineering practices.

+ Support team members through areas but not limited to career growth, performance reviews, and blocker removal.

+ Acts as a servant leader to support their team.

What We Look For in a Candidate

+ 3+ years of E-commerce platform experience.

+ 2+ years of management experience.

+ Creative and strategic thinker with a strong customer orientation.

+ Possess a solid understanding of e-commerce frameworks.

+ A self-starter mentality with the ability to manage multiple projects/competing priorities in a fast-paced working environment.

+ Comfortable with ambiguity and seek to drive best practices and efficiencies.

+ Have excellent interpersonal and communication skills, thrive in matrix environments and are adept at building relationships with different stakeholders.

+ Bachelor’s Degree and/or Graduate Degree in Marketing, Sales, Information Systems, Merchandising, or similar field.

+ Experience in Micro Front end and building microservices in a cloud environment such as GCP/AWS.

+ Preferred experience in B2C implementations on SalesForce Commerce Cloud and SalesForce stack

+ Preferred experience in DevOPS platforms like Copado, Jenkins, etc.

+ Preferred experience in monitoring/analytics platform like Splunk, AppD etc

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 268004

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC198017174

Posted On: Nov 20, 2021

Updated On: Dec 18, 2021