Communications Specialist II, Seasonal, Remote

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Communications Specialist II (CS) operates as the voice of the Corporate Communications Creative Department, manages the creative team’s work from intake to final deliverable, and serves as the key point of contact for all client correspondence. The CS is in charge of maintaining the processes needed to ensure the success of the group, and work alongside other managers to improve upon those processes when its deemed necessary. This role will report to and partner closely with Corporate Communication’s Lead Project Manager to improve operational performance related to planning, execution and results measurement. The ideal candidate is a self-starter who can work in a rapidly changing industry, demonstrate problem-solving leadership, and be able to provide the necessary guidance to clients in order to achieve the desired goals and objectives.

The Main Responsibilities

+ Triage projects and determine if they are within the department’s strategic scope of work

+ Conduct an initial “project intake” meeting with the client to determine goals and retrieve additional, vital information that the team needs to execute creative and create a successful project/campaign

+ Work with clients from intake to the final deliverable: help determine project deadlines, objectives, and requirements; communicate relevant milestones; and manage all communication between the client and the designated creative team members

+ Ensure the creative brief of all assigned projects includes the necessary information to ensure the creative team has what they need to produce a successful end product

+ Work with the Creative Manager and respective team members to determine and manage detailed project schedules and ensure all deadlines are met

+ Maintain the department’s calendar – including all creative projects, events, and travel requirements

+ Educate clients on how to better utilize the department and additional self-service resources

+ Own and maintain the department’s internal SharePoint page

What We Look For in a Candidate

+ BA/BS or equivalent degree or certification is preferred

+ Assoc degree or equivalent education and relevant experience at a minimum

+ Superior organizational and prioritizing skills with the ability to multi-task and manage ambiguity effectively

+ Self-starter/entrepreneurial spirit but works well within a team environment

+ Distinctive problem solving and analysis skills and strong business judgment

+ Strong skills in Microsoft technology products, including Teams, SharePoint, Excel, Word, PowerPoint

+ Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment

+ Strong communication skills and ability to creatively approach problem solving

+ Adobe Cloud experience is preferred but not required

What to Expect Next

Requisition #: 271215

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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Job Posting: JC198011257

Posted On: Nov 20, 2021

Updated On: Jan 21, 2022