Sr. CRM/D365 Developer

at General Dynamics Information Technology in Dover, Delaware, United States

Job Description

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Software Development

The successful applicant will be responsible for, full project lifecycle of solutions within the VA’s premier CRM application suite based on Microsoft Dynamics 365 delivered via the Microsoft Government Community Cloud (GCC) Software as a Service (SaaS). In this capacity, you will coordinate with Information Technology staff and End Users on requested Microsoft Dynamics 365 customizations, and will review the technical requirements to architect, design, test, implement, and maintain a solution. You’ll analyze the needs and the environment to make sure the solution being developed considers the current architecture and operating environment, as well as future functionality and enhancements. You’ll participate in sprint development including disciplined testing (unit, functional, regression) and reviews as a continuous process, to avoid finding issues at the end of sprint development. Develop the features and capabilities, including source code, as work items in the repository that were established in the sprint plan. As part of the development process, create discrete test cases that can be automated to expedite platform testing. Your contributions and leadership will be vital to providing a positive, high quality user experience to our nation’s veterans.

The overall program supports the sustainment, operations, maintenance, and enhancement of the D365-based systems and their integrations with the VA’s enterprise supporting Customer Relationship Management (CRM) suite utilized by 70,000 VA employees. Previous experience working with MS Dynamics 365 / Dynamics CRM /Dynamics Customer Experience (CE) applications) is required. Experience working in support of Federal, State, or Tribal Governments, or a health care client is highly desired. The candidate will regularly interact with VA business stakeholders, VA Line of Business leadership and VA central office client stakeholders, including the Veterans Experience Office (VEO) staff, VA OIT leadership, and COR, and is expected to document and report any issues that arise. This position will be remote with limited support required in vendor facilities and/or a government site.

Duties and responsibilities will include, but are not limited to the:

+ Learn and optimize customer-related business processes of the VA’s MS Dynamics 365 CRM application suite.

+ Perform as a senior developer for the delivery of Dynamics 365 configuration, custom assembly development, integration code and data migration scripts

+ Perform architecture, design and development of full-lifecycle development efforts which are based on Microsoft Dynamics 365 / CRM, Canvas or Model Driven frameworks

+ Lead the development of user stories, use cases and design artifacts to effectively convey requirements to both client stakeholders and development teams

+ Contribute to the VA’s architectural best practices and Dynamics customization standards to be utilized on Dynamics 365-based projects

+ Conduct code reviews to ensure that customization code quality is at the highest level possible and appropriate design patterns are being followed

+ Maintain, manage, develop, and design MS Dynamics CRM applications

+ Customize and optimize CRM applications in support of business functions

+ Provide front-end Dynamics CRM development capabilities

+ Support internal users on the use of Dynamics CRM

+ Deliver quality code and fixes, on time, with rigorous testing

+ Document design, tasks, bugs, user stories, requirements

+ Assist with unit testing, integration testing, and user acceptance testing prior to production deployment

+ Support system interruptions and ticket resolutions in customer required timeframes

+ Support to DevOps development teams test planning and execution;

+ Support review and risk assessment of Change Requests;

+ Communication of any issues, problems, or risks to leadership with recommended solutions;

+ Meeting attendance with program personnel and VA stakeholders and support to reporting efforts;

+ Preparation of ad-hoc reports and presentations for PMO and VA personnel, and;

+ Utilization of professional judgement, critical thinking skills and research to resolve issues affecting system performance.

Minimum Requirements:

+ Bachelor’s Degree in business related field, engineering, or a related scientific or technical discipline, or equivalent experience, with at least 15 years of experience performing complex development projects;

+ Must have 3+ years of hands-on experience with Microsoft Dynamics CRM/ D365;

+ In-depth hands-on knowledge of the Microsoft Dynamics CRM platform, the entity model, security model, and Web services;

+ In-depth hands-on knowledge of Canvas and Model Driven applications and the Common Data Service (CDS);

+ Extensive .NET Framework and C# development experience including experience with the CRM API, REST/ODATA and SOAP endpoints;

+ Hands-on experience architecting solutions that involve Dynamics customization to include server side code, custom business logic, integration modules, workflow assemblies and plug-ins;

+ Experience with customizing the Web client and Dynamics CRM for Microsoft Office Outlook;

+ Experience with ADO.NET, ASP.NET, Windows Communication and Workflow Foundations;

+ Extensive JavaScript, HTML design, and development experience;

+ Experience architecting business solutions based on SQL Server database, reporting and integration services.

+ Experience with object-oriented design and Service Oriented Architectures (SOA);

+ Must be able to obtain a Position of Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting, and;

+ US Citizenship or Green card holder

Desired Qualifications/skills:

+ Excellent client-facing written and oral communications skills;

+ D365 certifications, classes or exams;

+ Azure certifications, classes or exams;

+ ITSM experience;

+ Azure Dev Ops;

+ Previous Department of Veterans Affairs experience;

+ Previous experience supporting Contact Centers, and;

+ Active VA access including assigned CAG and PIV





COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Job Posting: JC198051075

Posted On: Nov 20, 2021

Updated On: Dec 19, 2021