Operations Specialist (Victims Services Programs)

at ICF in Dover, Delaware, United States

Job Description

Operations Specialist (Victims Services Programs)

ICF seeks Operations Specialist with experience working in victim services to support a financial management training and technical assistance project on behalf of the Office of Justice Programs (OJP), Department of Justice supporting grantees in U.S. Territories – Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands and American Samoa.

The Operations Specialist will provide support for training and technical assistance (TTA) activities including responding to field requests for technical assistance, maintaining a clearinghouse of current and relevant organizational financial management and grants management materials, supporting webinars as needed, providing project infrastructure and administrative support, and providing logistics support for regional trainings and meetings.

Key Responsibilities:

+ Supporting project training and technical assistance (TTA) delivery by responding to incoming requests via phone and email

+ Providing logistics support for trainings and regional meetings (i.e., meeting space, A/V equipment, travel support) as needed

+ Supporting virtual TTA and other webinars as necessary

+ Maintaining and updating project Standard Operating Procedures and templates

+ Managing and monitoring a project dashboard and SharePoint portal

+ Supporting project quality control through activities such as monitoring deliverables schedule, master project files, and ensuring compliance with project SOPs

+ Creating and processing consultant agreements and expense vouchers

+ Performing other related duties as assigned

The work may require collaboration with a variety of client and project points of contact. The candidate must plan and carry out concurrent activities that will ensure a timely and orderly provision of TTA, and must display decisiveness, diplomacy and sound judgment in resolving difficult problems in work assignments, which are often of a complex and sensitive nature. The candidate must be able to multi-task, and display sensitivity to the confidential nature of federal client work and of the communications between ICF and clients.

Basic Qualifications:

+ Bachelor’s degree from an accredited institution

+ 3+ years in coordinating complex projects

+ Ability to create and manage timelines, and collaborate with other teams to complete a project deliverable

+ Working knowledge of effective provision of TTA

+ Strong proofreading skills with careful attention to detail

+ Proficiency with MS Office Applications: Word, PowerPoint, Outlook, Excel

Preferred Skills:

+ Knowledge of the general nature of the victim services and victims’ rights field

+ Experience with remote and web-based learning

+ Experience with meeting and conference logistics

+ Experience with webinar platforms such as Adobe Connect

Professional Skills :

+ Ability to communicate well, both orally and in writing, demonstrated highly professional demeanor

+ Excellent verbal and interpersonal skills

+ Ability to work with various levels of internal staff, as well as clients, grantees, and vendors required

+ Ability to work autonomously and multi-task in a fast-paced environment

+ Ability to create and manage timelines and collaborate with the team to complete a project deliverable

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC197935532

Posted On: Nov 19, 2021

Updated On: Dec 11, 2021