at Lumen in Dover, Delaware, United States
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Fully experienced role acting as Subject Matter Expert in an Order Management area such as a specific product or multiple products. Coordinates various assigned order activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting data to a finished product, and getting necessary approvals in order to meet required management timelines. Performs a variety of skilled non-routine duties. A Sr Project Coordinator is an administrative professional who assists project managers with organizing and controlling project order activities through communicating risks, opportunities and current state of the orders. They fulfill their obligations by coordinating meetings, resources, equipment and information. Sr Project Coordinators handle projects with the goal of seeing them through on time. Sr Project Coordinators’ roles are crucial to a Lumen’s success because they ensure projects run smoothly by controlling order workflow, scheduling assignments, evaluating the course of the order activity and reporting its status to the Project Management, Program Management and other internal stakeholders, such as account team members.
The Main Responsibilities
+ Verify, coordinate, track and drive the overall delivery of orders to ensure expectations and Service Delivery commitments are met
+ Participate in order submission meetings as necessary and propose improvements as Subject Matter Expert if warranted
+ Evaluate potential problems with orders and technical hitches as Subject Matter Expert in regard to those orders and recommend solutions
+ Plan and manage orders, implementation schedules and new information
+ Supervise current orders and coordinate internal service delivery team members to keep order workflow on track
+ Manage order-related paperwork by ensuring all necessary materials are current, properly managed and posted for additional internal stakeholders such as Project and Program Managers as well as account team members
+ Direct order correspondences by preparing and reviewing order submissions, status updates, meeting minutes and emails
+ Subject Matter expertise in Order Administration/Validation activities; Upfront Order Details packaging and collection to include hold/reject order resolution during preorder keying.
+ Subject Matter expertise in Order Management activities; Reject/Error Resolution, roadblock resolution, jeopardy and risk management, customer readiness, activation coordination and install forecasting. Including Order Modifications; Changes, Supps, Restarts, Corrections.
+ Ownership of Order Escalation management as risks or issues arise that may affect delivery to committed timelines. Communication of Order Escalation to Project Manager for inclusion in overall Project Risk management.
What We Look For in a Candidate
+ Education: Associates degree or equivalent education and relevant experience
+ Experience: 4-6 years of experience
+ BA and 2 years experience or minimum 4 years related experience in specific area or equivalent to implementation, provisioning, technical order processing
+ Knowledge of the following systems: Salesforce, Site Survey Tool, ARMOR, WFMT, TIRKS, MILC
+ Experience in technical order management
What to Expect Next
Requisition #: 270978
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min :
Salary Max :
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min :
Salary Max :
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.