at M & T Bank in Wilmington, Delaware, United States
As a Product Designer on the M&T Experience Design & Innovation team, you will design concepts, prototypes, and milestone iterations of digital products. You will work on a team with product owners and developers to bring our experience visions to life. In addition, you will collaborate closely with other Product Designers to keep our product experiences aligned.
Location : Buffalo, NY, Wilmington, DE, or open to remote
+ Contribute to standard design processes, including:
+ Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
+ Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
+ Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
+ Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
+ Work with product owners to define functionality and end user requirements to meet desired outcomes.
+ Be part of a team dedicated to a product space as a part of a broader product vision.
+ Contribute to product team meetings.
+ Support the design and preparation of design workshops using human-centered and design thinking methodologies as part of a cross-functional team dedicated to a specific product space.
+ Contribute to user/customer research in partnership with our Experience Research team.
+ Communicate decision-making rationale to team members.
+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
+ Promote an environment that supports diversity and reflects the M&T Bank brand.
+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
+ Complete other related duties as assigned.
Scope of Responsibilities:
The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example – staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.
Education and Experience Required:
Bachelor’s degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 2 years relevant experience or in lieu of a degree, a combined minimum of 6 years education and/or relevant/product design work experience.
Background in the design/user experience field, preferably demonstrated through an online portfolio
Experience creating use cases, flow diagrams, prototypes, scenarios, and wireframes in the context of product development
Ability to establish strong working relationships with colleagues
Proficiency in design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
Knowledge in industry best practices for desktop, mobile and web applications
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Education and Experience Preferred:
+ Customer Centric – Outside in perspective with a focus on improving the customer experience
+ Curiosity – Seeks out ways to improve the customer experience
+ Resilient – Respectful of broad opinions and makes tough calls with ease
+ Driven & Prioritization – Self-motivated and knows how to say no
+ Challenges assumptions
+ Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
+ Takes ownership with a strong sense of accountability
+ Interdependent – Communicates and convenes others; reaches across boundaries
+ Continuously seeks out ways to improve
Familiarity with design systems
Experience in financial services industry a plus
Wilmington, Delaware, United States of America
At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.
Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees.
We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.
We support our employees every step of the way.
- Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance
- Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO
- 401(k) match at 5% with options for Roth and discretionary employer contributions
- A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more
- Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts
We need you. Are you ready to join us? Apply today to start the journey.
If you are unable to apply through this site due to technical issues, please contact us at email@example.com for assistance.
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.