at DuPont Specialty Products USA, LLC in Wilmington, Delaware, United States
DuPont Specialty Products, USA, LLC seeks Business Process Consultant (Wilmington, DE) to be responsible for the strategic planning, developing, implementing, and supporting of new or existing Salesforce CRM functions, both regionally and globally. This position will work with business users to gather requirements and analyze the technicalities of the implementations and also provide inputs on CRM Process improvements. This position requires to create and run reports from the CRM system for analysis. The responsibility also includes conducting structured trainings for CRM users across the S&C organization region/globally, including Data Privacy Training, collaborating with Digital marketing to ensure alignment with CRM, lead management monitoring and advising business on survey creation. This position requires strong communication skills (written and oral), as it involves interaction with the businesses and IT. Requires a bachelor’s degree in Computer Science, Computer Engineering or related field with 5 years of related industry experience. Experience must include 4 years’ experience with a Salesforce CRM application and 3 years’ experience working with business users, gathering requirements, and leading a development team. Also requires Salesforce Admin certification. Resumes: N.Felan, 974 Centre Rd. Chestnut Run Plz. Ste 721/2276, Wilmington, DE 19805.