Menu

Principal Project Manager

at Discover Bank in New Castle, Delaware, United States

Job Description

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

 

Job Description

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

 

This role is responsible for improving change quality across Discover by generating fact-based insights and collaborating with partners to implement improvements that reduce customer harm. Minimizing harm arising from Consumer Impacting Events (CIEs) as a result of change is a key component of Operational Excellence, Discover's top priority. This role will partner with and support Problem Management teams, Business Technology, Business Risk Officers as well as Initiative Owners and Process owners and others managing change across the enterprise.

 

Specific responsibilities include:

Create and analyze the Change Management scorecard and socialize it with the leaders and other key stakeholders

Continuously improve the scorecard to make it more actionable and include measurable leading indicators

Work with the problem management team to ensure retrospectives of change related CIEs are completed, own the enhancement backlog, and and drive implementation of improvements

Analyze and optimize the Change Management Workflow

Run problem solving sessions to identify opportunities and resolve blockers

Management backlog of enhancements needed for non-toolkit processes and support prioritization of backlog

Support the Change Management Toolkit team to drive continuous improvement and transparency to end users

Support each Value Stream in reaching its goal of reduced change related CIEs

 

This highly visible role will play a critical part in driving quality within Discover to reduce errors, increase operational efficiency and better serve customers.

 

Minimum Qualifications

At a minimum, here's what we need from you:

Associate's Degree in Liberal Arts, Computer Science, Infrastructure Technology Solutions, Business, or related field

4+ years of experience in Project Management, Computer Science, Infrastructure Technology Solutions, or related field

Preferred Qualifications

If we had our say, we'd also look for:

Bachelor's Degree in Liberal Arts, Computer Science, Infrastructure Technology Solutions, Business, or related field

6+ years of experience in Project Management, Computer Science, Infrastructure Technology Solutions, or related field

Agile and/or Kanban

PMP

 

What are you waiting for? Apply today!

 

And by the way, while you're waiting to hear from us, don't forget to check out the great benefits Discover offers.

The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristic protected by federal, state, or local law in consideration for a career at Discover.

 

#LI-DK1

 

What are you waiting for? Apply today!

 

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Copy Link

Job Posting: 873141

Posted On: Nov 17, 2021

Updated On: Dec 17, 2021