Principal UI/UX Designer (Remote)

at ICF in Dover, Delaware, United States

Job Description

We are open to supporting 100% remote work anywhere within the US.

Position Description Summary: Principal UI/UX Designer is responsible for delivering exceptional user experiences and intuitive application designs. UI/UX designers will also support or facilitate requirements gathering workshops, communicate with clients to understand their business goals and objectives, conduct user research and analysis, conduct design reviews of current-state systems and applications, and lead design efforts for future-state user interface elements and user experiences; creating wireframes and mockups. The UI/UX Designer is a member of a cross-functional team and routinely consults with our agile development teams to ensure design principles are incorporated into agile development sprints. The successful candidate will be able to deliver adaptive and creative solutions to UI/UX design problems while staying up to date with best practices and emerging trends in user experience design. The Work:

You will be part of an established team supporting one of ICF’s U.S. Government clients in the Baltimore / Washington, DC area. The ICF team performs custom software development to modernize legacy systems, applications, and business processes using modern, cloud-based platforms.


+ Optimize existing user interface designs

+ Plan and conduct user research to understand user affinities, challenges, wish-list items that will help shape future-state vision for modernized applications

+ Plan and implement new user-centered designs by understanding business requirements and user feedback

+ Support and facilitate requirements gathering and communicate with clients to understand their business goals and objectives, and establish key design tenets to be included in application builds, etc.

+ Develop user-centered design requirements and support technical solution design

+ Conduct design reviews of existing systems and applications

+ Work with customers to shape future state user journeys

+ Illustrate design ideas using storyboards, process flows, and sitemaps

+ Translate requirements into style guides, design patterns, and easy to use interfaces

+ Collaborate with architects, developers, and project teams to ensure design elements are incorporated into development sprints

+ Create and present prototypes

+ Design graphic user interface elements in ServiceNow to include back-end forms, and front-end service portals

+ Conceptualize, design, and implement consistent branding or styling, as well as document and maintain standards

+ Conduct UI/UX research

+ Conduct UI/UX testing prior to implementation


+ Practical experience with Human-Centered Design techniques

+ Experience conducting user research

+ Strong communication and collaboration skills

+ Strong time management skills with the ability to work multiple parallel projects at once

+ Wireframing and UI Prototyping

+ User Interface Design (desktop, mobile)

+ Agile User Experience

+ Online User Experience

+ User Experience (UX) Research

+ User Experience (UX) Testing

+ U.S. Citizenship or Green Card Holder required due to federal contract requirements

+ Must be able to obtain a Public Trust clearance

Preferred Skills

+ ServiceNow experience is strongly preferred

+ Experience with online collaboration tools such as Mural

+ Experience with wireframing and mockup tools such as Invision, Sketch, Adobe, etc.



Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF-together for tomorrow.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

COVID-19 Policy: New or prospective U.S. employees must provide proof of complete vaccination on the date of their commencement of employment. If selected for employment, you will provide proof of your full vaccination status, defined as vaccinated two weeks after receiving the requisite number of doses of a COVID-19 vaccine approved or authorized for emergency use by the FDA.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (\files/employers/poster\screen\reader\optimized.pdf) and Pay Transparency Statement (\English\unformattedESQA508c.pdf) .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at

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Job Posting: JC197709275

Posted On: Nov 17, 2021

Updated On: Dec 18, 2021