Service Manager Trainee

at Pep Boys in New Castle, Delaware, United States

Job Description


Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit

Position Summary

A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected sales and customer Service throughout the unit; ensure the store and service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations; provides technical, administrative, operational and motivational direction to develop a dynamic high performance team.

Duties & Responsibilities

Sales, Profit and Productivity

Customer Service

Merchandise Presentation and Facility Maintenance

Knowledge, Skills, and Abilities

Strong people management and leadership skills


Customer Focus

Drive for Results

Integrity and Trust

Strong verbal and written communication skills

Presentation Skills

Sound business sense

Strong organization and time management skills

Practical math skills

Practical reading skills

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

Extensive standing, walking, pushing and reaching.

Need full range of motion for reaching, bending and stooping.

Repetitive movement of hands, arms and legs.

Lifting of heavy equipment of up to 50 pounds.

May work outside and be exposed to weather.

Exposure to adverse weather conditions, chemicals, odors, dirt and dust.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Minimum Educational and /or Experience Level

Two years related experience in retail management, preferably automotive

Completion of two-year college or technical school program

Equivalent combination of education and experience with proven results

Certificates, Licenses, and/or Registrations

Current, valid drivers license issued in state of residence

Equipment Safety Certification


Pep Boys is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, national origin, disability, sexual orientation, gender identity or inclusion in any other category protected by law.

Copy Link

Job Posting: 872076

Posted On: Nov 14, 2021

Updated On: Dec 14, 2021