Manager of Practice Operations - Primary Care

at Christiana Care Health System in Smyrna, Delaware, United States

Job Description

Christiana Care is looking to hire a Manager of Practice Operations for a primary care office in Smyrna, DE.


As a Manager of Practice Operations, you would work extensively with the clinical lead and Director of Operations, coordinate projects and priorities with other operational and clinical leadership of the Medical Group and can also include other departments, support staff, physicians, specialists, within as well as outside the Medical Group and throughout CCHS.



The Manager of Practice Operations is responsible for workflow, performance, and the overall management and operations of the assigned practice which includes maintaining finance and office productivity, meeting quality measures and patient/staff satisfaction and performance goals. The Manager works closely with the Director of Operations and clinical lead regarding financial/budget reporting, workflow processes and standardization, performance improvement and creating a collaborative work environment.



Monitors, distributes, and communicates practice utilization and individual physician provider billing and productivity on a monthly basis, guided by MGCC strategic goals.

Evaluates, specifies and recommends equipment for operations and patient care in the office.

Manages practice operational budget and administration. Develops control procedures to ensure accurate accounting.

Administers and reconciles practice variance reports. Analyzes monthly reimbursement reports for trends and develops corrective recommendations for problem areas.

Manages the financial operations of office for adherence; patient registration, insurance verification zero charge report and end of day process.

Manages practice staff and determines staffing standards, staff skills and other needs. Interviews, selects and hires new employees. Manages employee time and payroll records.

Evaluates staff performance, develops standards, and ensures basic competencies for all staff for both virtual and on-site appointments. Ensures that all staff is aware of the importance of protecting any confidential information about patients, physicians or colleagues.

Administers staff mentoring, monitors staff retention, manages employee engagement, and demonstrates CCHS values and behaviors.

Manages the practice to ensure sustainability for PCMH certification

Leads PRC request process for assigned practice.

Responsible for budget purchasing of minor equipment

Establishes expectations and model behaviors that demonstrate service excellence to staff and focuses on the patient as the primary customer. Conducts regular meetings with the physicians and staff to discuss practice operations, concerns and improvements.

potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.

Performs other related duties as required.



High School diploma required. Bachelor's degree preferred.

Must have at least 3 years of healthcare experience with at least 1 year of supervisory experience.



Ability to lead change

Ability to organize work, coordinate projects, set priorities, meet deadlines and follow up on initiatives with little or no supervision

Ability to independently manage physician group communication and work processes and respond appropriately to unforeseen circumstances

Ability to oversee projects, programs, and personnel

Ability to establish relationships and collaborate with clinicians and other leadership staff

Skilled in navigating electronic health records, practice scheduling and templates as well as billing systems.



EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.


Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 871820

Posted On: Nov 13, 2021

Updated On: Dec 13, 2021