Emergency Communications Specialist

at Sussex County Government in Georgetown, Delaware, United States

Job Description

The incumbent in this position receives and processes emergency and non-emergency calls received through the 911 System. The duties involve coordinating and dispatching fire, rescue and emergency medical units to all resident and non-resident citizens in and around Sussex County.

Receives calls from the public and accurately assesses and assigns requests for fire, Emergency Medical Services (EMS) and other allied public safety resources; dispatches the appropriate response agency and equipment to public safety incidents; provides communication coordination of public safety resources; provides accurate and timely utilization of computer-aided dispatch system for call taking, location verification, resource dispatching and coordinating public safety incidents; relays accurate recording of information on a variety of forms, logs, and computer screens as dictated by operational policies and procedures; may be contacted for emergency assignments such as Callboard Operations and deployment of Mobile Command Unit; represents department at meetings and other extracurricular activities as needed; performs related work as required.

Knowledge of public safety operations, policies and procedures; knowledge of computer-aided dispatch system; knowledge of the geographic area, streets, rural roads and highway system of the County; some knowledge of Federal and State regulations governing radio transmissions; alertness and skill in detecting the scope and magnitude of an emergency; ability to follow instructions and communicate effectively; regular and timely attendance; ability to perform tactfully and proficiently under stress; ability to complete all continuing education requirements; ability to meet all accreditation levels of emergency dispatch.

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Job Posting: 869475

Posted On: Nov 09, 2021

Updated On: Nov 10, 2021