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UX Researcher

at Barclays in Wilmington, Delaware, United States

Job Description

UX Researcher Wilmington

As a Barclays UX Researcher, you will be responsible for ensuring that the requirements of Barclays US Stakeholders, including our Partners, are well articulated and translate into a customer experience journey. You will provide support against the day-to-day internal and performance relationship between the groups in Barclays US, acting as the central focal point between the businesses. You will monitor the voice of the customer through established feedback channels. Barclays is one of the world’s largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We’ve helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity. What will you be doing? • Focusing on customer journey delivery results within Barclays US on a day-to-day basis to ensure service commitments are delivered to plan • Facilitate engagement with the Business Unit teams to ensure that there is full engagement in the development of the requirements • Bring the customer experience to life through mapping the customer journey from prospect through renewal and identify key inflection points • Develop Persona inventory to be used to rally the organization behind the customer • Define key “Moments of Truth” and Pain Points along the customer experience lifecycle • Lead workshops – customer journey, brainstorming, program development and tactical prioritization sessions What we’re looking for: • Bachelor’s Degree Required in relevant field • 3-5 years’ experience with Journey Mapping processes and tools; credit cards or related financial services preferred • Excellent operational expertise • Business Acumen; understanding of the subtleties of the credit card business and the functional responsibilities of key stakeholder areas Skills that will help you in the role: • Stand-alone leadership • Process control skills • Ability to turn strategic goals into tactical plans of execution • Excellent prioritization and organization skills Where will you be working? Barclays’ Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
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Job Posting: JC196427934

Posted On: Nov 01, 2021

Updated On: Jan 06, 2022