at Realogy Holdings Corporation in Dover, Delaware, United States
International Assignment Consultant III – Remote
The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management and assignment compensation while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service.
MAJOR DUTIES AND RESPONSIBILITIES
+ Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
+ Provide primary coordination for all phases of international relocation and assignment activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family
+ Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
+ Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
+ Recognize and identify cross-selling opportunities based on assignees’ needs to generate new sources of revenue
+ Ensure data integrity in all Cartus systems
+ Participate in special projects as needed, including client presentations, client/supplier training
+ Maintain compliance with Cartus’ corporate polices, programs, and standards
+ Other duties as assigned; training, special projects, etc.
+ Bachelor’s degree or equivalent work experience required.
+ Minimum of 2 years related business experience in the customer service or relocation field required.
+ Previous experience with international compensation preferred.
+ Bilingual and/or expatriate experience a plus.
+ Experience working in an International customer service field a plus.
+ Customer advocacy and superior customer service skills
+ Clear and concise written and verbal communication skills
+ Strategic thinker -strong judgment and decision making skills
+ Interpersonal/Influencing skills
+ Detail oriented; ability to multitask
+ Ability to work in a team environment
+ Cultural awareness
+ Innovative and resourceful
+ Manage stress and pressure
+ Ability to plan and organize
+ Computer Literacy
+ Japanese language skills a plus
Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby’s International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy’s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.
At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.
You’ll find our commitment to diversity reflected in our achievements:
+ Forbes 2020 Best Employers for Diversity.
+ Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
+ Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
+ First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.
With diversity, we succeed together. We hope you’ll join us.
Cartus is the trusted industry leader (http://www.cartus.com/files/3314/7801/5343/Introduction-to-Cartus-English-0116.pdf) , guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.
EOE AA M/F/Vet/Disability