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Senior International Assignment Consultant - Remote

at Realogy Holdings Corporation in Dover, Delaware, United States

Job Description

11539BR

Senior International Assignment Consultant – Remote

Danbury

Connecticut

Job Description

Provides the coordination and administration of contracted relocation services, according to client policy. Assists Manager in daily team leadership and business operation. Provides technical/behavioral direction to consultants on team; interacts with client; assists with client reporting and presentations. Maintains a reduced caseload while ensuring customer and client needs are met in a timely, efficient manner through delivery of Top Block service.

Major Duties and Responsibilities:

+ Carries a reduced caseload of both domestic and international files

+ Supports Manager in day-to-day business activities, including facilitating staff meetings, performing file audits, managing caseload distribution and client/team specific duties

+ Manage CAD report to ensure Service Status Maintenance compliance and move milestones

+ Serves as role model to develop team effectiveness

+ Lead team by modeling exceptional customer service and driving Top Block initiatives.

+ Compile, analyze, and deliver data from Cartus internal departments

+ Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs

+ Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regards to meeting and exceeding client needs

+ Track policy exceptions and communicate trending to management, client and staff

+ Facilitate team meetings and huddles

+ Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management

+ Ensure team compliance with Cartus corporate policies, programs, and standards

+ Participate in special projects as needed, including client presentations, client/supplier training

Key Competencies:

+ Customer advocacy and superior customer service skills

+ Clear and concise written and verbal communication skills

+ Strategic thinker – strong judgment and decision making skills

+ Interpersonal / Influencing skills

+ Detail oriented; ability to multitask

+ Strong relationship management skills;

+ Organizational and planning skills;

+ Proficient in being proactive;

+ Excellent problem analysis and problem solving ability

+ Ability to understand and adapt to customer, client and business needs;

+ Interest in growth opportunities;

+ Independent thinker, who also works well in a team

+ Cultural awareness

+ Innovative and resourceful

+ Ability to be flexible

+ Manage stress and pressure

Education/Experience Requirement:

+ Minimum 2 to 4 years CSC and/or IAC experience required

+ Bachelor degree or 3 years relocation related business experience in the relocation industry required

+ Demonstrated leadership skills required

+ Bilingual and/or expatriate experience preferred, Japanese language skills a plus.

\#LI-HW1

\#LI-REMOTE

Employment Type

Full-time

Company

Cartus

About Us

Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby’s International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy’s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

+ Forbes 2020 Best Employers for Diversity.

+ Recognized on the 2020 Human Rights Campaign Corporate Equality Index .

+ Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

+ First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

Cartus is the trusted industry leader (http://www.cartus.com/files/3314/7801/5343/Introduction-to-Cartus-English-0116.pdf) , guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.

EEO Statement

EOE AA M/F/Vet/Disability

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Job Posting: JC196249554

Posted On: Oct 30, 2021

Updated On: Dec 10, 2021