Telecom Expense Management (TEM) Analyst

at Fiserv in Wilmington, Delaware, United States

Job Description

What does a great TEM Analyst do?

Reviews, audits and processes invoices for payment. Research discrepancies and pursue credits as needed. Work closely with IT Finance team to address any concerns with budgets, variances and project costs

Support Telecommunication Expense Management (TEM) initiatives and efforts including; but not limited to:

+ Telecom Invoice Validation, reconciliation and Payment Processing

+ Wireline and wireless account reviews

+ Mapping of invoices to appropriate cost centers

+ Billing disputes and credit inquiries

+ Assist end users with billing inquiries and account changes

+ Work with team to streamline and organize requests for contract related voice and data services

+ Analyze financial reporting data, provide analysis and generate reports management on a predetermined schedules.

+ Perform inventory audits to confirm if services are still active, required or if they need to be scheduled for disconnect

+ Participate in wireline and wireless meetings and calls. May be required to lead some these meetings.

Basic Requirements for consideration:

+ High School Diploma or GED equivalent.

+ This position requires the candidate to have experience working in Telecommunications and have experience reviewing carrier invoices, reviewing SLAs, invoice processing, auditing, budgeting and account analysis as well as familiarity of telecommunications and data and internet services.

+ Must have advance knowledge working with Excel spreadsheets and presenting data that is extracted from multiple resources. Understanding of core accounting principles required. Experience with Service Management ticketing system preferred.

+ 2+ years of experience in Telecommunications billing and expense management

+ Must be proficient in MS Excel, PowerPoint and familiarity various Accounting software systems

+ Experience reviewing telecom contracts and performing rate plan optimization

+ Experience reviewing carrier CSRs

+ Under minimal direction, facilitate technical, financial and business analysis, rate validation, and invoicing

+ Experience pulling together financial data and cost allocations for small to large projects

+ Excellent interpersonal, verbal and written communication skills

+ Previous experience working with a TEM provider such as Calero.

Learn more about Fiserv : Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

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Job Posting: JC195854005

Posted On: Oct 25, 2021

Updated On: Dec 05, 2021