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Lead Solution Engineer - Core, Manufacturing

at Salesforce.com in Wilmington, Delaware, United States

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

 

Job CategorySales

 

Job Details

 

Core Solution Engineer - Enterprise Operating Unit

Desired Locations (EST & CST Time Zones)

 

Role Overview

At Salesforce, the role of the Core Solution Engineer requires a combination of business acumen, technical ability, solution selling, and teaming. You will leverage these skills to design innovative digital transformations solving complex business challenges of some of the largest and most sophisticated organizations in the world. You will be responsible for coaching our large, complex customers as they seek to embrace a growth mindset and transform their businesses in serving their customers, employees, and business partners. You will help our Enterprise customers succeed in leveraging technology to make them more flexible and agile than ever before.

 

Job Details

Core Solution Engineers are innately curious, possess deep empathy and are adept at conducting customer-centric discovery for the purpose of unlocking business value. The ideal candidate will have a broad knowledge of Salesforce Solutions, the Salesforce Partner ecosystem, and examples of how they have been implemented. Core Solution Engineers incorporate what they have learned through the discovery process with their existing knowledge and experience to design a solution that aligns to the business needs of the customer. With a proposed solution crafted, Core Solution Engineers own the customer acceptance of the solution by coordinating the Account Team, comprised of both internal and external resources, and driving engagement with the customer across a wide variety of activities. Engagement activities might include, but are not limited to, demonstrations, presentations, videos, workshops, whiteboard sessions, etc.

 

Industry Focus [Content is segment dependent]

This position is with the Manufacturing vertical of Salesforce, focused on the Top 100 discrete manufacturers in the United States. This industry and segment is undergoing tremendous disruption that has been accelerated by the recent pandemic. Current efforts are focused on:

Assisting manufacturers with the modernization of their sales and marketing systems

Optimizing the value chain by connecting with, and digitizing, customers and channel partners

Developing new lines of revenue based upon service experiences and offerings

Attracting, engaging and retaining top talent by enhancing employee experiences

Objective

As a Core Solution Engineer, your primary focus will be to grow and mature the customer's Salesforce solution footprint and to ensure customer success and adoption of Salesforce designed solutions.

 

Minimum Qualifications

At Salesforce we seek to build inclusive teams that are rich in both diversity of experience and diversity of thought. We recognize the value of non-traditional backgrounds and appreciate the unique experiences of an individual's life journey. The following are critical competencies for a Lead Solution Engineer:

Experience working with large, complex organizations

Knowledge of and experience with enterprise software applications

Strong oral, written, presentation, collaboration and interpersonal communication skills

Ability to work as part of a team to solve technical problems

 

Preferred Qualifications

Experience managing/leading projects

Previous experience as pre-sales engineer

Certifications in Salesforce solutions and technologies

 

Characteristics & Traits of Core Solution Engineers

High tolerance for ambiguity

Systems thinkers

Repurpose what is already available

Adept at using analogous domains for finding inputs to the innovation and solution design process

Connect disparate pieces of information in new ways

Synthesize information from many different sources

Have a broad range of interests

Broadly read

Desire to learn significantly across multiple domains

Possess additional technical knowledge from peripheral domains

Passionate about their current focus, but know a little something about everything else

 

Accommodations

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Posting: 862535

Posted On: Oct 24, 2021

Updated On: Nov 06, 2021