at Salesforce.com in Wilmington, Delaware, United States
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Core Solution Engineer - Enterprise Operating Unit
Desired Locations (EST & CST Time Zones)
At Salesforce, the role of the Core Solution Engineer requires a combination of business acumen, technical ability, solution selling, and teaming. You will leverage these skills to design innovative digital transformations solving complex business challenges of some of the largest and most sophisticated organizations in the world. You will be responsible for coaching our large, complex customers as they seek to embrace a growth mindset and transform their businesses in serving their customers, employees, and business partners. You will help our Enterprise customers succeed in leveraging technology to make them more flexible and agile than ever before.
Core Solution Engineers are innately curious, possess deep empathy and are adept at conducting customer-centric discovery for the purpose of unlocking business value. The ideal candidate will have a broad knowledge of Salesforce Solutions, the Salesforce Partner ecosystem, and examples of how they have been implemented. Core Solution Engineers incorporate what they have learned through the discovery process with their existing knowledge and experience to design a solution that aligns to the business needs of the customer. With a proposed solution crafted, Core Solution Engineers own the customer acceptance of the solution by coordinating the Account Team, comprised of both internal and external resources, and driving engagement with the customer across a wide variety of activities. Engagement activities might include, but are not limited to, demonstrations, presentations, videos, workshops, whiteboard sessions, etc.
Industry Focus [Content is segment dependent]
This position is with the Manufacturing vertical of Salesforce, focused on the Top 100 discrete manufacturers in the United States. This industry and segment is undergoing tremendous disruption that has been accelerated by the recent pandemic. Current efforts are focused on:
Assisting manufacturers with the modernization of their sales and marketing systems
Optimizing the value chain by connecting with, and digitizing, customers and channel partners
Developing new lines of revenue based upon service experiences and offerings
Attracting, engaging and retaining top talent by enhancing employee experiences
As a Core Solution Engineer, your primary focus will be to grow and mature the customer's Salesforce solution footprint and to ensure customer success and adoption of Salesforce designed solutions.
At Salesforce we seek to build inclusive teams that are rich in both diversity of experience and diversity of thought. We recognize the value of non-traditional backgrounds and appreciate the unique experiences of an individual's life journey. The following are critical competencies for a Lead Solution Engineer:
Experience working with large, complex organizations
Knowledge of and experience with enterprise software applications
Strong oral, written, presentation, collaboration and interpersonal communication skills
Ability to work as part of a team to solve technical problems
Experience managing/leading projects
Previous experience as pre-sales engineer
Certifications in Salesforce solutions and technologies
Characteristics & Traits of Core Solution Engineers
High tolerance for ambiguity
Repurpose what is already available
Adept at using analogous domains for finding inputs to the innovation and solution design process
Connect disparate pieces of information in new ways
Synthesize information from many different sources
Have a broad range of interests
Desire to learn significantly across multiple domains
Possess additional technical knowledge from peripheral domains
Passionate about their current focus, but know a little something about everything else
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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.