at Salesforce.com in Wilmington, Delaware, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryCustomer Success Group
The mission of Salesforce Services is to accelerate our customer's success through business transformation. Our most strategic customers call us "think partners" because we help them become more agile and differentiated in the marketplace. We leverage CRM, collaboration, mobile and platform technologies to connect employees, customers and business partners together. We push the boundaries of technology and "make the market" by creating proof points for new products and capabilities. Within Salesforce Services, the Business Architect (BA) helps transform our most strategic customers by helping Business & IT understand what is possible and desirable, and how to get there, using all the power of our solutions to enhance and realize their strategy. BAs are customer-directed specialists solely focused on driving customer success through large scale programs, change management, innovation, roadmap, usage, adoption and value. BAs are dedicated to one customer at a time. This is a great opportunity to join the leader in cloud computing in one of Salesforce's fastest growing businesses.
Matrix-lead one of Salesforce's most strategic customers as part of a blended team with other Salesforce resources (Account Executives, Customer Success, Services, Industry) and 3rd party system integrators.
Co-create a personalized plan that aligns corporate goals, what is possible, key business measures / KPIs, and a practical implementation path.
Improve the certainty of delivering large scale change by aligning sponsor goals, key customer and Salesforce stakeholders, and delivery resources into a program with consistent and transparent processes.
Improve the certainty of absorbing large scale transformational change by building communications, education, and continuous feedback loops that engage everyone from end users to senior leaders.
Enable delivery with speed, agility and stability by implementing a decision making framework that balances regional and global attributes, frequency of change, quality of data and risk mitigation.
Accelerate productivity and buy-in through a series of activities that help end-users uncover and articulate barriers, and co-design potential solutions to their needs.
Identify "moments of truth" by visualizing the information stored within Salesforce and other systems via our full suite of analytics capabilities.
Maximize speed to market by clearly understanding Salesforce's product roadmap, industry reference architectures, AppExchange offerings and agile development.
Personalize best practices to customers including, but not limited to, roadmap, agile development, change management, enterprise collaboration, operational support, and alignment to business strategy. Increase user productivity, reduce TCO and accelerate Salesforce investment payback, by formulating a plan to reduce the number of disparate applications end users access to do their jobs.
Accelerate delivery and reduce project costs by executing a strategy to identify, recruit, on-board, train and retain top talent skilled in Salesforce.
Improve adoption and value by working with senior executives to understand the vital information they need to do their jobs, and the tasks that can be easily simplified via Salesforce's declarative solutions.
Provide timely account or issue executive summary status reporting both to customers and management.
Advocate customers' product feature priorities internally within Salesforce.
Contribute internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) for specific domain or process area.
Most successful candidates have extensive experience in consulting and services industry as a Sr Manager or director level with engagement experience in a leadership capacity
Travel regularly (average of 50%), but may be higher or lower based upon client assignment.
Inquisitive mind,... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.