Academic Advisor II, Hospitality & Sport Business Management

at University of Delaware in Newark, Delaware, United States

Job Description

Academic Advisor II, Hospitality & Sport Business Management

Apply now ( Job no: 497076

Work type: Staff

Location: Newark

Categories: Administrative Support, Full Time



Under the general direction of the Department Chair of Hospitality & Sport Business Management (with input from the Senior Assistant Dean, Student Services), the Academic Advisor II is responsible for providing academic advising services to freshman through senior level Hospitality Industry Management and Hospitality Business Management majors in the Department of Hospitality & Sport Business Management of the Lerner College of Business & Economics. This position will provide quality undergraduate student advising that includes assistance in administrative processes such as course registration and senior checkout. Knowledge of curriculum options, degree requirements, academic policies and procedures for advisement of students in the designated majors (HSIM/HSBM) and all minors housed in the Department of Hospitality & Sport Business Management is necessary. The position will assist with student programming, related undergraduate student activities and orientation sessions as necessary. The Academic Advisor II helps in the development of programs and events for prospective students and supports programs and University-wide initiatives for entering freshmen and transfer students. In addition, the advisor will assist in College honors events and convocation ceremonies.


+ Provide student advisement for current Hospitality Industry Management and Hospitality Business Management majors in the Department of Hospitality & Sport Business Management majors and minors, prospective students interested in those programs, and transfer students. Disseminate information on academic policy and curricular matters.

+ Assist students in registration advising, choosing majors and minors, and academic planning and also make appropriate referrals to other offices on campus.

+ Meet with prospective students and their families. Represent Lerner College and provide presentations to families during Lerner College recruitment events such as Discovery Days, Blue and Golden Days and Decision Days.

+ Perform senior checkouts – includes reviewing student transcripts for completion of degree requirements, submission of course substitution requests, and communication with students regarding degree completion and accuracy of audits. Contacts students on probation or in academic difficulty through individual contact, and continual follow-up.

+ Advise honors majors from freshmen to seniors

+ Serve as the contact for transfer students. Advise students on applicability of transfer credits.

+ Participate in Lerner College undergraduate events including convocation, academic orientations, major fairs, and probation meetings.

+ Coordinate/execute the annual hospitality management career fair (Spring semester) and networking session (Fall semester)

+ Identify speakers for the Paul Wise speaker series and other student events/activities in the department

+ Provide support and referral services to students, working with offices such as the Dean of Students Office, the Office of Academic Enrichment, the Office of Student Conduct, the Center for Counseling and Student Development, Career Services, Disabilities Support Services, Admissions, and Housing & Residence Life.

+ Work collaboratively with the faculty in the Department of Hospitality & Sport Business Management on assisting students in connecting with faculty mentors or Lerner Career Services as appropriate.

+ Engage/manage alumni contacts to improve student access to opportunities in the industry and higher education

+ Work collaboratively with other members of the Lerner College advising faculty and staff to set advisement goals and propose solutions to advising issues that affect the quality of services provided to students in the Lerner College.


+ Bachelor’s degree with 2-3 years of related experience. Master’s degree preferred. Degree in student personnel, college counseling or other related field preferred.

+ Effective presentation and group facilitation skills. Ability to present effectively to small and large groups and to work productively with a wide range of constituencies in a diverse community.

+ Ability to grasp, retain, and disseminate an extensive and varied body of information.

+ Ability to exercise sound judgment and employ decision making skills under the guidance of the supervisor.

+ Ability to evaluate student transcripts and/or records.

+ Knowledge of academic standards governing student probation, suspension, and/or expulsion and student recruitment and retention issues.

+ Ability to communicate to students course prerequisites, certification, and/or curriculum/graduation requirements.

+ Advanced working knowledge of advisement policies, procedures, systems, regulations, and standards at the university level.

+ Strong analytical and critical thinking skills.

+ Demonstrates an understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures and backgrounds.

+ Committed to fostering a workplace culture of belonging, where diversity is celebrated and equity is a core value.

Notice of Non-Discrimination, Equal Opportunity and Affirmative Action

The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.

Applications close: Oct 31 2021 Eastern Daylight Time

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Job Posting: JC195742193

Posted On: Oct 24, 2021

Updated On: Nov 05, 2021