at Delaware State Housing Authority in Rehoboth Beach, Delaware, United States
As part of the DSHA team, you will have immediate access to health, vision, and dental insurance,
vacation and sick leave, paid holidays fitness reimbursement, retirement plan, and more while
working to further DSHA’s mission of providing safe, affordable housing.
This non-State position is responsible for processing data/information and providing
administrative support for the agency's operations. Incumbent reports to an administrative or
technical supervisor. Assignments are stable in nature and carried out in accordance with
standard practices and general work instructions. Work at this level is completed using manual
and automated information systems. Processing data includes entering, updating, modifying,
deleting, retrieving/inquiring and reporting on data in established. Work is done in support of
agency operations. Agency operations include, but are not limited to, administrative support
functions such as customer service, telephonic communication, typing, filing, clerical tasks,
accounting, fleet management, procurement, contracts and related tasks based on agency needs.
Applicants must have education, training and/or experience demonstrating competence in each of
the following areas:
1. Experience in office operations which includes operating office machines, handling
incoming and outgoing mail, postal and shipping services, answering phones, directing
calls and taking messages; file maintenance; maintaining and updating supplies.
2. Knowledge of data collection which includes collecting, compiling and maintaining data
from multiple sources such as files, records, databases, customers, staff or others.
3. Knowledge of record keeping which includes maintaining records, logs, and filing
4. Knowledge of using an automated information system to enter, update, modify, delete,
retrieve/inquire and report on data.
Essential functions are fundamental, core and are not intended to be an exhaustive list of all job
duties. Since specifications are descriptive and not restrictive, incumbents can complete job
duties of similar kind not specifically listed here.
• Processes information to include sorting, coding, entering, modifying, deleting, filing and
retrieving data; establishing new files and new filing systems; managing files;
maintaining control of data and conducts follow-up to maintain continuity of operations;
purges and disposes of data/records.
• Interacts with the public, clients, vendors, agency staff and others to respond to inquiries
and to process information/data. May schedule appointments, coordinate conferences,
hearings, travel, and related office activities.
• Explains standard forms, policies, procedures, agency services, systems and basic
program requirements; screens complaints and provides basic technical guidance; refers
individuals to appropriate staff and other agencies, if applicable.
• Collects and compiles data to prepare reports; may compose and type routine
correspondence, documents, etc.
• Operates office machines; handles incoming/outgoing mail as well as postal and shipping
services as assigned; answers phones, directs calls and takes messages; maintains and
• Performs other related duties as assigned.
These include up to 15 vacation days and 15 sick day leave accrual, up to 13 paid holidays a
year, liberal retirement benefits, immediate access to paid health, short and long term disability,
and life insurance plans and voluntary dental, vision, and various supplemental benefit options.