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OPERATIONS SUPPORT SPECIALIST

at Delaware State Housing Authority in Rehoboth Beach, Delaware, United States

Job Description

As part of the DSHA team, you will have immediate access to health, vision, and dental insurance, 
vacation and sick leave, paid holidays fitness reimbursement, retirement plan, and more while 
working to further DSHA’s mission of providing safe, affordable housing. 
This non-State position is responsible for processing data/information and providing 
administrative support for the agency's operations. Incumbent reports to an administrative or 
technical supervisor. Assignments are stable in nature and carried out in accordance with 
standard practices and general work instructions. Work at this level is completed using manual 
and automated information systems. Processing data includes entering, updating, modifying, 
deleting, retrieving/inquiring and reporting on data in established. Work is done in support of 
agency operations. Agency operations include, but are not limited to, administrative support 
functions such as customer service, telephonic communication, typing, filing, clerical tasks, 
accounting, fleet management, procurement, contracts and related tasks based on agency needs.
MINIMUM QUALIFICATIONS
Applicants must have education, training and/or experience demonstrating competence in each of 
the following areas:
1. Experience in office operations which includes operating office machines, handling 
incoming and outgoing mail, postal and shipping services, answering phones, directing 
calls and taking messages; file maintenance; maintaining and updating supplies. 
2. Knowledge of data collection which includes collecting, compiling and maintaining data 
from multiple sources such as files, records, databases, customers, staff or others. 
3. Knowledge of record keeping which includes maintaining records, logs, and filing 
systems. 
4. Knowledge of using an automated information system to enter, update, modify, delete, 
retrieve/inquire and report on data.
PRINCIPLE ACCOUNTABILITIES
Essential functions are fundamental, core and are not intended to be an exhaustive list of all job 
duties. Since specifications are descriptive and not restrictive, incumbents can complete job 
duties of similar kind not specifically listed here. 
• Processes information to include sorting, coding, entering, modifying, deleting, filing and 
retrieving data; establishing new files and new filing systems; managing files; 
maintaining control of data and conducts follow-up to maintain continuity of operations; 
purges and disposes of data/records.
• Interacts with the public, clients, vendors, agency staff and others to respond to inquiries 
and to process information/data. May schedule appointments, coordinate conferences, 
hearings, travel, and related office activities.
• Explains standard forms, policies, procedures, agency services, systems and basic 
program requirements; screens complaints and provides basic technical guidance; refers 
individuals to appropriate staff and other agencies, if applicable.
• Collects and compiles data to prepare reports; may compose and type routine 
correspondence, documents, etc. 
• Operates office machines; handles incoming/outgoing mail as well as postal and shipping 
services as assigned; answers phones, directs calls and takes messages; maintains and 
updates supplies.
• Performs other related duties as assigned.
BENEFITS
These include up to 15 vacation days and 15 sick day leave accrual, up to 13 paid holidays a
year, liberal retirement benefits, immediate access to paid health, short and long term disability,
and life insurance plans and voluntary dental, vision, and various supplemental benefit options.

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Job Posting: 860997

Posted On: Oct 21, 2021

Updated On: Oct 28, 2021