Principal Market Researcher, Consumer Bank

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R125209


Center 2 (19050), United States of America, McLean, Virginia


Principal Market Researcher, Consumer Bank


As a Principal Market Researcher at Capital One, you will apply your strategic and research skills to major company challenges. You'll team with world-class professionals to develop insights that ultimately impact our customers and strategy. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Our Consumer Banking business is embarking on an audacious mission to grow a national bank - via compelling new products, competitive pricing, and groundbreaking market strategies. As we continue to build our national banking brand, we've committed to keeping our customers (existing and future) at the center of our strategy. Our Market Research team is critical to helping teams across the Bank understand the broader banking landscape and what drives customer behaviors and perceptions as they relate to banking.

Our Market Research team is looking for a talented Researcher to help shape our agenda for Market Research and advise on strategies across the Bank. Are you excited about bringing customers' voices to the table? Are you interested in partnering with a large variety of teams across an organization to drive decision-making? Do you crave white space and the opportunity to create and execute on research that will help shape long-term strategy? Are you looking forward to partnering with a team of talented researchers and analysts to uncover insights that will impact large-scale initiatives? If so, read on!

Newcomers to the Bank team will find a young, hungry organization looking to expand rapidly, build national-scale, and challenge the industry. Roles are broad in scope and responsibility. If you'd like to be in an ultimate real-life classroom and if the opportunity to shape the future of the Bank's customer experience excites you, this is the opportunity for you!


The ideal candidate for this role is:


Curious: A passionate advocate for the consumer - someone who loves understanding people, their attitudes, needs, and behaviors


Rigorous: Grounded in market research fundamentals - understands what is required to get quality insights


Results-oriented: Can assess when and how to make tradeoffs between speed and quality and can drive clarity & results even in fluid, uncertain environments


Hands on with Data: Able to interrogate and manipulate first- and third-party data to surface learning opportunities, advance learning agendas, refine research designs, and enrich research analyses


Well-rounded from a disciplinary perspective: Experienced using methodologies that involve behavioral psychology, behavioral economics, neuroscience, etc. to better understand consumer decision making, especially the subconscious realm that consumers often can't articulate


Organized: can drive projects to completion, prioritize across multiple requests, and manage a budget


A storyteller: Comfortable packaging and presenting insights in a compelling way


Influential: Able to effectively impact the thinking of internal clients


A great teammate: Brings a positive attitude and is enjoyable to work with


Specific responsibilities include, but are not limited to:

- Strategic Advising & Consulting: Become a subject matter expert of the business with the ability to navigate strategic conversations to turn business objectives into actionable research plans

- Influence: Drive decisions by developing, executing, synthesizing, and sharing actionable research with grounded business recommendations that integrate primary, secondary, customer data and competitor intelligence to promote customer-centricity and drive competitive success for Capital One in the face of shifting consumer and regulatory demands.

- Building a Network & Fostering Teamwork: Partner with a diverse team of subject matter experts from across the Bank to create results that meaningfully impact our long-term strategy.

- Project & Time... For full info follow application link.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 


All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.


Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 




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Job Posting: 860940

Posted On: Oct 21, 2021

Updated On: Nov 20, 2021