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Relocation Consultant II (Remote)

at Realogy Holdings Corporation in Dover, Delaware, United States

Job Description

11376BR

Relocation Consultant II (Remote)

Irving

Texas

Job Description

The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service.

MAJOR DUTIES AND RESPONSIBILITIES

+ Maintain an assigned caseload of homesale and less complex files, while delivering impeccable customer service to external and internal customers.

+ Provide primary coordination for all phases of relocation activities on behalf of the client.

+ Demonstrate exemplary customer service to transferees and their families.

+ Demonstrates knowledge of Cartus’ products and services in all interactions with the client and customers.

+ Recognize and identify cross-selling opportunities based on transferee’s needs to generate new sources of revenue.

+ Ensure data integrity in all Cartus systems.

+ Maintain compliance with Cartus’ corporate policies, programs, and standards.

+ Other duties as assigned, training, special projects, client presentations, etc.

BASIC REQUIREMENTS

+ Bachelor’s degree or equivalent work experience required.

+ Minimum 2 years related business experience in the customer service or relocation industry.

+ Experience in a corporate setting highly desirable.

+ Proven strong communication, negotiating and decision-making skills.

+ Ability to “think outside of the box” and see the bigger picture.

KEY DIMENSIONS

+ Exceptional written and verbal communication skills

+ Customer advocacy and superior customer service skills

+ Strategic thinker with strong judgment and decision making skills

+ Interpersonal / Influencing skills

+ Excellent listening skills

+ Detail oriented with the ability to multitask

+ Ability to work independently within a team environment

+ Cultural awareness

+ Innovative and resourceful

+ Computer Literacy

+ Flexibility

+ Manage stress & pressure

+ Ability to plan and organize

\#LI-EF1

\#LI-REMOTE

Employment Type

Full-time

Company

Cartus

About Us

Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby’s International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy’s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

+ Forbes 2020 Best Employers for Diversity.

+ Recognized on the 2020 Human Rights Campaign Corporate Equality Index .

+ Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

+ First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

Cartus is the trusted industry leader (http://www.cartus.com/files/3314/7801/5343/Introduction-to-Cartus-English-0116.pdf) , guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.

EEO Statement

EOE AA M/F/Vet/Disability

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Job Posting: JC195420121

Posted On: Oct 21, 2021

Updated On: Nov 16, 2021