Consumer & Community Banking - Head of Credit Abuse - Direct

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description


The Head of Credit Abuse is responsible for leading the Credit Abuse Risk Strategy team for all of Chase Card Services. This individual will be expected to lead a team of 7 in the identification, mitigation, and prevention efforts associated with credit abuse. This role requires strong thought leadership, collaboration, conceptual skills, communication, analytics, and attention to detail. Responsibilities include developing analytics & business strategies that minimize losses while limiting impact to legitimate customers, managing operations impact, and ensuring compliance with relevant regulations.

Other Key Responsibilities:

+ Lead a team of risk professionals, assuring a strong culture, continuous professional development and effective performance management

+ Partner closely with operations, IT, marketing, finance, product, Retail Bank leadership and Card leadership to ensure that all priorities are aligned

+ Monitor emerging trends and build out capabilities through the fraud IT roadmap

+ Conduct analytics to determine severity and corresponding actions for each event

+ Communicate across lines of business and all key stakeholder groups

+ Ensure robust business controls exist and are executed against on a consistent basis

+ Document business requirements and manage implementation of strategy


+ Master’s degree in a quantitative or business discipline from an accredited college/university required

+ 10+ years of experience in the consumer bank/card industry

+ Experience in risk management disciplines

+ Up to date knowledge and understanding of Consumer Credit laws and regulations

+ Proven track record of developing effective controls and managing operational risk

+ Proven ability to successfully negotiate and motivate at all levels within today’s complex environment

+ Demonstrated leadership in applying analytics to efficiently and pragmatically solve business problems

+ History of communicating to senior leaders of an organization

+ Working knowledge of detection & mitigation practices for credit abuse and synthetic identity

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm’s vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC195438194

Posted On: Oct 21, 2021

Updated On: Dec 06, 2021