Customer Service Associate - DC

at Genuine Parts Company in MIDDLETOWN, Delaware, United States

Job Description

NAPA Auto Parts

Job Description

Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the annual store audit process. Where possible use language that ties the job back to the company mission and vision.


  • Reviews and corrects coding for bills from HQ.
  • Processes for correcting EDI or keys receipt of parts for incoming freight.
  • Runs reports and reviews "old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock.
  • Writes checks at DC and maintains manual check log.
  • Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing stores AR to get true total of stores purchases.
  • Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item.
  • Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email.
  • Maintains miscellaneous account for transactions where funds are received from outsideand then paid for various activities.
  • Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ.
  • Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account.
  • Processes local non-NAPA supplier's item that will be keyed as a SPOM order.
  • Keys class credit (parts coming back to DC) manually for stores as needed.

    Equal Employment Opportunity/M/F/disability/protected veteran status

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Job Posting: 860387

Posted On: Nov 07, 2021

Updated On: Nov 09, 2021