Senior Benefits Analyst ( Hybrid - Remote / Office

at Christiana Care Health System in Wilmington, Delaware, United States

Job Description

ChrisianaCare is seeking a Senior Benefits Analyst to provide benefits consulting, analysis and program administration services. This position will research, collect, and analyze internal and external data for benefit decision making while also implementing and administering ongoing benefit projects and provide benefit plan interpretation and guidance to caregivers on vital benefit issues and opportunities.


The ChristianaCare Way!


When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

work-life balance

competitive pay and benefits

generous paid time off


Duties & Responsibilities:


Serves as a consultant in relation to benefit issues in order to align benefit decisions with the organization's benefit and total rewards philosophy and the business strategy.


Develops a comprehensive understanding of client business issues and priorities; effectively analyzes and diagnoses problems. Provides clear advice and recommendations to help internal and external stakeholders make sound business decisions.


Provides data analysis and reporting regarding system file audits, claims review and benefit usage. Acts as a system partner with Shared Services Technology and tests information systems to ensure proper setup of benefit plan information. Works with technical programmers and system analysts to maintain and upgrade information systems based on company needs. Serves as a key vendor liaison regarding data analysis, interfaces, error report review, and communication relating to benefit offerings.


Performs benefit administration activities such as management of the annual open enrollment, tuition reimbursement process, documentation of processes and procedures, analysis of error reports, researching escalated issues, handling supervisor level calls and inquiries relating to benefit offerings. Responsible for timely completion of all governmental required filings. Evaluates benefit programs for compliance with all Federal, State and local laws and regulations.


Leads, manages and coordinates projects and initiatives which include one or more of the following tasks: assists in creating communication materials, analyzes benefit offerings to assist managers and caregivers with questions, offers prompt solutions and looks for areas of improvement in processes and procedures and offers recommendations.


Participates in the design and implementation of new benefit programs and systems. Provides project management leadership with respect to benefits related projects, such as new benefit plan implementation, open enrollment and vendor changes. Participates in special projects as assigned.



Bachelor's degree, (Master's degree preferred) in Human Resources or related field.

Five years' experience as a benefit analyst or other human resources discipline.

HR certification (i.e., PHR, SPHR, SHRM-CP, SHRMP-SCP or CEBS) preferred based on role.

Prior knowledge of HIPAA, COBRA, ACA, IRS, DOL, ERISA regulations and benefit programs, including design, development and administration of Health and Welfare, and retirement programs.

Possesses oral and written communication skills, organizational skills, attention to detail, computer skills (i.e. Microsoft Excel, Microsoft Access) and ability to multi-task.

Ability to build effective and positive relationships across the HR function.

Experience in Workday a plus.



EEO Statement:

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.


Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 860330

Posted On: Oct 20, 2021

Updated On: Nov 06, 2021