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Customer Service Representative II

at Solenis, LLC in Wilmington, Delaware, United States

Job Description

Customer Service Representative II

Job Locations

 

US-DE-Wilmington

Workday Req Number

R0006991

# of Openings

1

Overview

 

 

 

Solenis is a leading global producer of specialty chemicals for water-intensive industries, including the pulp, paper, oil and gas, chemical processing, mining, biorefining, power and municipal markets. The company's product portfolio includes a broad array of process, functional and water treatment chemistries as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets and minimize environmental impact. Headquartered in Wilmington, Delaware, the company has 41 manufacturing facilities strategically located around the globe and employs a team of approximately 5,200 professionals in 120 countries across five continents. For additional information about Solenis, please visit www.solenis.com |Twitter | LinkedIn.

 

Solenis is staffed with great minds and powered by ingenuity. When you join the Solenis team, you become part of a global community of 5,200 experts who work together to provide advanced process and water treatment solutions. Our team members take pride in their ability to think dynamically and help solve our customers' unique challenges. If you're interested in becoming a part of our elite team, please explore our current career opportunities.

 

 

 

 

Description

 

 

 

As a Customer Care Specialist for North America, you will be responsible for processing orders for customers and/or sales team. You will be the liaison between the customer and/or sales team and the plant/warehouses for order confirmations and delay of orders. You will also complete returns, invoice corrections, answering all questions in regard to orders, and completing all customer's requests for Solenis North America.

Maintain customer accounts

Process orders via E-mail, Fax, Phone and or System Generated

Identify and process invoice corrections

Process returns and/or transfer of product

Complete daily reports to ensure orders are delivered on time and full

Set up new customer accounts

Fulfil expedite requests as needed

 

 

 

 

Qualifications

 

 

 

Minimum of High School Diploma; Bachelor's Degree preferred

Must have a minimum of two or more years of experience in Customer Service or similar role

SAP knowledge a plus; Proficiency with French (both oral and written) a plus

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

 

#LI-Pf1

 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.

 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at 1-888-756-2701.

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Job Posting: 860326

Posted On: Oct 20, 2021

Updated On: Nov 19, 2021