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Digital Payments External Transfers Product Manager

at Bank of America in Newark, Delaware, United States

Job Description

Digital Payments External Transfers Product Manager

Charlotte, North Carolina;Newark, Delaware

Job Description:

The Bank of America Digital Payments team is seeking an External Transfers Product Manager to help lead large scale initiatives for the team. This teammate will have an eye for detail, a strong risk / legal / compliance focus, a creative and analytical approach to solving problems, and a passion to improve the customer experience.

The successful candidate will bring to our team a strong suite of Product and Project management. The ideal candidate will be a bona fide leader with a trail of creditable deliveries (products, services, standards). He/she makes relationships work and colleagues go out of their way to help them. We need someone creative, resourceful, and ready to roll up your sleeves in our quest to bring the client experience our customers deserve.

• Work closely with the Head of Digital Payments and Payments strategy team on improving specific client experiences in digital

• Work with individuals from across the bank, including Fraud and Claims, Contact Centers, Wire Room, Deposits, and Legal and Risk, to execute changes to the experience

• Mitigate risk to the bank by diving deep to ensure every experience is a good one

• Use your Product-knowledge and Project Management experience to: organize, coordinate and drive results to make our clients lives better

• Use VOC and data driven decisions to help us make big hard investment choices

Specific Responsibilities:

• Understand the customer experience and product features and functions

• Build and Maintain strong internal and external relationships

• Identify, size, prioritize, and deliver defect remediation’s, audit / regulatory mandates, and strategic enhancements

• Analyze associate and customer feedback to inform recommendations

• Interface with Legal, Risk, and Compliance to provide support for regulatory reviews

Required Skills:

• Detail oriented team player

• Digital and/or payments knowledge and experience

• 5+ years of Project/Product management experience

• Highly effective Relationship and Communications skills

• Passion for what you are building and doing

• Authenticity, Courage, Influence, and Tenacity

Desired Skills:

• Familiarity with ACH and wire transfers — product goals, needs, and challenges

• XD

• Technology

• Consulting

Job Band:

H4

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Bank of America Digital Payments team is seeking an External Transfers Product Manager to help lead large scale initiatives for the team. This teammate will have an eye for detail, a strong risk / legal / compliance focus, a creative and analytical approach to solving problems, and a passion to improve the customer experience.

The successful candidate will bring to our team a strong suite of Product and Project management. The ideal candidate will be a bona fide leader with a trail of creditable deliveries (products, services, standards). He/she makes relationships work and colleagues go out of their way to help them. We need someone creative, resourceful, and ready to roll up your sleeves in our quest to bring the client experience our customers deserve.

• Work closely with the Head of Digital Payments and Payments strategy team on improving specific client experiences in digital

• Work with individuals from across the bank, including Fraud and Claims, Contact Centers, Wire Room, Deposits, and Legal and Risk, to execute changes to the experience

• Mitigate risk to the bank by diving deep to ensure every experience is a good one

• Use your Product-knowledge and Project Management experience to: organize, coordinate and drive results to make our clients lives better

• Use VOC and data driven decisions to help us make big hard investment choices

Specific Responsibilities:

• Understand the customer experience and product features and functions

• Build and Maintain strong internal and external relationships

• Identify, size, prioritize, and deliver defect remediation’s, audit / regulatory mandates, and strategic enhancements

• Analyze associate and customer feedback to inform recommendations

• Interface with Legal, Risk, and Compliance to provide support for regulatory reviews

Required Skills:

• Detail oriented team player

• Digital and/or payments knowledge and experience

• 5+ years of Project/Product management experience

• Highly effective Relationship and Communications skills

• Passion for what you are building and doing

• Authenticity, Courage, Influence, and Tenacity

Desired Skills:

• Familiarity with ACH and wire transfers — product goals, needs, and challenges

• XD

• Technology

• Consulting

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-21067397

Band: H4

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Jami Britt

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC195348526

Posted On: Oct 20, 2021

Updated On: Nov 28, 2021